Lead Digital Process Specialist in London

The Lead Digital Process Specialist is responsible for shaping the firm’s digital future and improving operational efficiency, through automation and process improvements. This role involves a combination of process improvement, technology implementation, and strategic planning to enhance efficiency, reduce costs, and drive digital transformation.

What your day will look like:

• Digital Process Strategy & Optimisation
  • Design, implement and optimise end-to-end digital processes to improve efficiency and reduce operational costs.
  • Establish KPIs and analytics frameworks to measure the impact of digital transformation.
  • Support the integration and deployment of chosen digital tools and technologies, ensuring they are effectively integrated into existing processes, as well as identifying and implementing automation opportunities such as AI & RPA.
  • Align digital processes with business goals and transformation strategies.
  • Analyse current state processes, future state processes, and the interim stages to change.
  • Lead and execute process improvement projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
  • Develop project plans, timelines, and budgets, and manage resources to achieve project goals.
  • Create persuasive business cases that clearly define value propositions, forecast ROI, and guide strategic decision-making by analysing business needs, financial data and operational insights.
  • Collaborate with cross-functional teams to drive the successful and timely implementation of process changes, ensuring ongoing optimisation and continuous improvement during and post implementation.
• Stakeholder Engagement
  • Drive digital culture and innovation within the organisation.
  • Organise & facilitate stakeholder workshops to design functional requirements for new processes and technologies, working with cross functional team(s).
  • Act as a bridge between technology, business units, and leadership to ensure a smooth transformation process.
  • Address resistance to change by demonstrating tangible benefits of digital initiatives and change management strategies.
  • Work closely with department heads and senior management to understand business needs and ensure process improvements align with organisational goals.
  • Communicate process changes and benefits to stakeholders at all levels of the organisation.
• Compliance & Risk Management
  • Ensure that all business processes comply with relevant regulations, standards, and best practices.
  • Identify potential risks associated with process changes and develop mitigation strategies.
  • Monitor and report on the impact of process improvements on compliance and risk.

What we are looking for:

• Essential criteria:
  • Strong experience in digital transformation, workflow automation, business process management, process improvement, or related roles.
  • Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
  • Proven experience managing large-scale projects.
  • Excellent analytical, problem-solving, and decision-making skills, with hands‐on experience using Excel and Power BI to support reporting, insights, and process optimisation activities.
  • Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Proficiency in process modelling tools, project management software, and data analysis tools.
• Preferred skills:
  • Bachelor or Master’s degree in Business Administration, Digital Transformation, Innovation Management, Operations Management, Information Technology, or a related field preferred.

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

We value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience.
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
• Time Away from Work: 25 days annual leave.