Lead Digital Process Specialist

The Lead Digital Process Specialist is responsible for shaping the firm’s digital future and improving operational efficiency, through automation and process improvements. This role involves a combination of process improvement, technology implementation, and strategic planning to enhance efficiency, reduce costs, and drive digital transformation.

What your day will look like:

• Design, implement and optimise end-to-end digital processes to improve efficiency and reduce operational costs.
• Establish KPIs and analytics frameworks to measure the impact of digital transformation.
• Support the integration and deployment of chosen digital tools and technologies, ensuring they are effectively integrated into existing processes, as well as identifying and implementing automation opportunities such as AI & RPA.
• Align digital processes with business goals and transformation strategies.
• Analyse current state processes, future state processes, and the interim stages to change.
• Lead and execute process improvement projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
• Develop project plans, timelines, and budgets, and manage resources to achieve project goals.
• Create persuasive business cases that clearly define value propositions, forecast ROI, and guide strategic decision-making by analysing business needs, financial data and operational insights.
• Collaborate with cross-functional teams to drive the successful and timely implementation of process changes, ensuring ongoing optimisation and continuous improvement during and post implementation.

Stakeholder Engagement:

• Drive digital culture and innovation within the organisation.
• Organise & facilitate stakeholder workshops to design functional requirements for new processes and technologies, working with cross functional team(s).
• Act as a bridge between technology, business units, and leadership to ensure a smooth transformation process.
• Address resistance to change by demonstrating tangible benefits of digital initiatives and change management strategies.
• Work closely with department heads and senior management to understand business needs and ensure process improvements align with organisational goals.
• Communicate process changes and benefits to stakeholders at all levels of the organisation.

Compliance & Risk Management:

• Ensure that all business processes comply with relevant regulations, standards, and best practices.
• Identify potential risks associated with process changes and develop mitigation strategies.
• Monitor and report on the impact of process improvements on compliance and risk.

What we are looking for:

Essential criteria:

• Strong experience in digital transformation, workflow automation, business process management, process improvement, or related roles.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
• Proven experience managing large-scale projects.
• Excellent analytical, problem-solving, and decision-making skills, with hands‐on experience using Excel and Power BI to support reporting, insights, and process optimisation activities.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Proficiency in process modelling tools, project management software, and data analysis tools.

Preferred skills:

• Bachelor or Master’s degree in Business Administration, Digital Transformation, Innovation Management, Operations Management, Information Technology, or a related field preferred.

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience.
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave.
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable).
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need.

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities.