HR Operations Advisor

The HR Operations Advisor plays an important role in keeping HR operational activity across Europe running smoothly, consistently and with a strong focus on the employee and manager experience. Sitting between first-level HR coordination and HR Manager escalation, the role provides practical, well-judged support on employee lifecycle activity, second-level queries and operational cases, helping to resolve issues efficiently while maintaining accuracy, compliance and confidentiality. The role combines strong HR operations knowledge with confident case management, sound judgement and attention to detail. Working closely with HR Managers, HR Coordinators and specialist teams, the Advisor takes ownership of operational cases, coordinates activity across stakeholders and identifies practical improvements that strengthen service delivery, process consistency and the overall quality of HR support.

What your day will look like:

• Manage second-level HR queries and cases escalated by HR Coordinators, ensuring accurate triage, documentation, follow-up and closure.
• Complete and quality-check employee lifecycle activity, including onboarding, offboarding, contract changes, probation, absence, family leave, flexible working, fixed-term contracts and internal moves.
• Maintain accurate employee records and complete Workday and case management activity, including data changes, workflow checks, reporting, approvals and issue resolution.
• Prepare letters, emails, forms, templates and case documentation with clear, accurate and consistent wording.
• Support straightforward employee relations activity by preparing background information, arranging meetings, progressing actions and tracking next steps.
• Provide practical guidance to employees and managers on HR policies, processes and lifecycle matters, escalating higher-risk or sensitive cases to HR Managers.
• Support HR Coordinators with process questions, quality checks and escalation decisions to promote consistent first-level handling.
• Take responsibility for HR-related payroll activity, including preparing and checking payroll inputs, resolving payroll queries, coordinating corrections and ensuring employee changes are processed accurately and on time.
• Monitor compliance activity, including right to work, visa and work permit tracking, mandatory training, contract expiries, probation milestones and local requirements.
• Maintain process notes, knowledge articles and templates to support self-service, handover and consistent operational delivery.
• Support regional HR activity across Europe and, where required, MEA, recognising local process differences and escalating where legal or policy input is needed.
• Identify practical improvement opportunities from case trends, stakeholder feedback and operational insights to strengthen HR processes and service delivery.

The team:

Our EMEA HR team consists of over 30 dedicated professionals based in various locations across Europe, the Middle East and Africa. Together, we provide dynamic and engaging support for the Firm's diverse HR needs.

What we are looking for:

• Experience in an HR Advisor, Senior HR Coordinator, HR Operations or People Services role, ideally within a shared services or case management environment.
• Experience supporting multiple countries or international HR activity would be beneficial; European language capability is strongly preferred, particularly German, Polish or French.
• Good working knowledge of employee lifecycle processes, HR administration and first or second-level HR query management.
• Experience managing HR cases, preparing accurate documentation and recognising when to escalate complex or sensitive matters.
• Strong attention to detail, organisational skills and ability to manage competing priorities.
• Confident user of HR systems, case management tools and reporting; Workday experience would be beneficial.
• Strong written and verbal communication skills, with a practical, confidential and service-focused approach.
• Proficient in Microsoft Excel and HR reporting tools, with the ability to analyse and present data accurately.

What we offer:

• Competitive Salary: We offer salaries that reflect your skills and experience.
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave.
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable).
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.

What to expect:

Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.

At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations.