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- Tasks: Lead a boutique team, create exceptional customer experiences, and drive sales performance.
- Company: Fraegra, a modern fragrance house focused on hospitality and emotional intelligence.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Be part of a unique fragrance journey and shape the future of retail in Manchester.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Join us as we open our flagship store in March 2026!
The predicted salary is between 36000 - 60000 £ per year.
Fraegra is a modern fragrance house built on hospitality, craft, and emotional intelligence. We curate the world’s most compelling niche and heritage fragrance brands and present them through residential retail, calm, tactile spaces where guests are welcomed as individuals, not transactions.
Fraegra exists to become:
- The most trusted home of niche fragrance in the UK
- A place guests return to, not just shop in
- A brand known for how it makes people feel
Our King Street boutique is Fraegra’s northern flagship, a destination for those who value discernment over noise, craft over trend, and care over theatre. This is not just a store opening. It is the beginning of a reputation.
The Fraegra Manchester Boutique Manager is the guardian of the Fraegra experience. You lead through presence and example, balancing commercial rigour with hospitality generosity. You create an environment where your team feels proud, supported, and exceptional and where guests feel that immediately.
You will be known for:
- Setting the service and emotional tone of the store, every day
- Building and developing an exceptional founding team
- Protecting the Fraegra customer journey with consistency and care
- Leading from the floor — hosting, consulting, and coaching
- Delivering strong commercial performance without compromising experience
- Curating events, brand moments, and private client activity
You are comfortable holding both the numbers and the nuance.
Please include in the body of your email:
- Your full name
- Where you currently live
- Your answers to the three questions below
Please attach:
- A CV (maximum 2 pages)
APPLICATION QUESTIONS
- Tell us about a time you built strong, ongoing relationships with customers that led to repeat visits or long-term loyalty. What did you personally do to stay connected and encourage customers to come back?
- Tell us about a time you improved sales performance in-store by changing how the team approached customers or the shop floor experience.
- Tell us about a time you needed to uphold high standards on the shop floor while keeping the environment positive and calm. How did you influence behaviour without creating pressure or tension?
Boutique Manager in England employer: fraegra
Contact Detail:
fraegra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager in England
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Fraegra's ethos and values. When you walk into that interview, let your passion for their unique approach to fragrance shine through. It’s all about making a genuine connection!
✨Tip Number 2
Practice your hosting skills! Since the role is all about creating an exceptional experience, think of ways you can demonstrate your hospitality prowess during the interview. Maybe even share a story where you made someone feel special in a retail setting.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you’ve built strong teams in the past. Use examples that highlight your ability to balance commercial success with a supportive environment. We want to see how you can lead by example!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your excitement about the opportunity. It’s a great way to reinforce your interest and keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Boutique Manager in England
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for fragrance and hospitality. Authenticity goes a long way in making a memorable impression.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Boutique Manager role. Highlight your leadership abilities, customer service experience, and any relevant achievements. We love seeing how you can bring value to our team!
Answer Thoughtfully: Take your time answering the application questions. We’re looking for detailed responses that showcase your experience and thought process. Use specific examples to illustrate how you've built relationships, improved sales, and maintained high standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Fraegra family right from the start!
How to prepare for a job interview at fraegra
✨Know the Brand Inside Out
Before your interview, dive deep into Fraegra's ethos and values. Understand their approach to hospitality and emotional intelligence in retail. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Leadership Style
As a Boutique Manager, you'll need to lead by example. Prepare to discuss your leadership experiences, particularly how you've built strong teams and fostered a positive environment. Think of specific examples where your presence made a difference in team morale or customer experience.
✨Prepare for Scenario Questions
Expect to be asked about real-life scenarios, especially those related to customer relationships and sales performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you maintained high standards while ensuring a calm atmosphere.
✨Emphasise Emotional Intelligence
Fraegra values emotional intelligence, so be ready to discuss how you connect with customers on a personal level. Share stories that highlight your ability to read situations and adapt your approach, ensuring guests feel valued and understood.
