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- Tasks: Join a dynamic team to manage incidents and service requests for internal customers.
- Company: Fractal is a strategic AI partner for Fortune 500 companies, fostering imagination and diversity.
- Benefits: Enjoy a flexible work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values creativity and innovation while making a real impact.
- Qualifications: Technical qualifications are essential; experience with AWS and SaaS platforms is a plus.
- Other info: This is a 3-6 month contract role based in London.
The predicted salary is between 36000 - 60000 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business.
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence.
Role Requirements:
- A team player to join a small team to perform day to day activities relating to Incidents and Service Requests, in support Technology stack for internal customers.
- This role requires broad knowledge of technical SaaS platform services, familiar with common service management tools such as ServiceNow and Jira, as well as experience performing system administrative tasks in SaaS products.
- Example tasks include access management, provisioning apps and extensions to supported Apple devices and troubleshooting internal user issues.
- The role expects contributions to service improvements, to reduce the volume of manual effort, and improve the efficiency through automation and self-service.
- The role will work within a larger DevOps team to support and run activities on AWS services.
- Manage tooling used by CloudOps and developers, including tool administration, integration with AWS, integration with Azure SSO and MFA – Azure Entra App and ID experience.
- Understanding of core networking concepts of cloud, especially of AWS.
- License management of applications.
- Developer experience such as working with git, scripting knowledge – bash, python.
Technical Skills:
- Experience of working in an ITIL Framework.
- AWS Platform and Microsoft Entra knowledge.
- Platform Security knowledge such as MFA tools and SSO configuration.
- Platform skills, with a DevOps mindset.
- Networking skills desirable in AWS and to support End user compute.
- Collaboration tools such as MS Teams/ Office / Jira / Confluence.
- Knowledge of SaaS licence capacity management.
- Working knowledge of GIT based version control.
- Knowledge of IaaS tools such as Terraform desirable.
Soft Skills:
- Proficient in contributing to technical documentation such as runbooks and high level service documentation like known issues records embedded in the knowledgebase.
- Good problem solving skills, with close attention to detail.
- Strong communication skills, able to support users over Teams chat / email / video.
- Strong customer service skills, ability to prioritise and manage customer expectations.
- Proactive approach to working, taking the initiative and reducing service blockers.
Tool Stack includes but not exclusively: JumpCloud, Amazon Connect, MacBook JAMF, Bitglass, Atlassian, Jira/Confluence/BitBucket, Zscaler.
Qualifications and Certifications:
- AWS Cloud practitioner – Foundation - Desirable.
- Technical related qualification - Essential.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Systems Administrator employer: Fractal
Contact Detail:
Fractal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as ServiceNow, Jira, and AWS. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical issues in the past. Be ready to discuss your approach to troubleshooting and how you prioritise user needs.
✨Tip Number 3
Highlight any experience you have with automation and self-service improvements. Discussing specific projects where you've reduced manual effort will demonstrate your proactive mindset and alignment with the role's expectations.
✨Tip Number 4
Prepare to discuss your collaboration skills, especially in using tools like MS Teams and Confluence. Being able to communicate effectively and work well within a team is crucial for this position, so have examples ready that illustrate your teamwork experience.
We think you need these skills to ace Systems Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific requirements and responsibilities of the Systems Administrator position at Fractal. Tailor your application to highlight relevant experiences and skills that align with these requirements.
Highlight Technical Skills: Make sure to emphasise your technical skills related to AWS, SaaS platforms, and service management tools like ServiceNow and Jira. Provide examples of how you've used these skills in previous roles to demonstrate your capability.
Showcase Soft Skills: Fractal values strong communication and customer service skills. Include examples in your application that showcase your problem-solving abilities, attention to detail, and proactive approach to work.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention why you believe in Fractal's vision and how you can contribute to their mission of empowering imagination with intelligence.
How to prepare for a job interview at Fractal
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of AWS, SaaS platforms, and ITIL frameworks. Be prepared to discuss specific tools like ServiceNow, Jira, and any scripting languages you know, such as Python or Bash.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your attention to detail and your proactive approach to reducing service blockers, as these are key traits for a Systems Administrator.
✨Emphasise Team Collaboration
Fractal values teamwork, so be ready to discuss your experience working in small teams and how you’ve contributed to service improvements. Mention any collaboration tools you’ve used, like MS Teams or Confluence.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to support users over chat or video calls during your interview.
