Learning Program Manager

Learning Program Manager

Location: London – Hybrid. Willing to travel 25% of the time. Contract Type: FTC (3 months).

Fractal is a strategic AI partner dedicated to powering human decisions in enterprise environments.

Summary

We are seeking an experienced Program Manager to lead and coordinate a portfolio of learning and development initiatives to promote payment solutions to financial institutions. The role focuses on strategic planning, execution, coordination, and delivery of multiple learning programs and events across Europe.

Role Responsibilities

• Define and oversee programme scope, objectives, and strategic direction, ensuring alignment with learning and development goals.
• Create and maintain comprehensive programme plans, including timelines, milestones, and key deliverables for learning initiatives such as workshops, conferences, and bespoke client training programmes.
• Lead the end-to-end execution of multiple concurrent projects, ensuring delivery on time, within scope, and to a high standard.
• Monitor programme performance through established KPIs, metrics, and reporting frameworks, providing actionable insights and recommendations.
• Partner with stakeholders to support agenda design and content development, creating engaging and impactful learning experiences.
• Coordinate all aspects of event delivery, including venue management, travel arrangements, accommodation logistics, and participant communications.
• Identify, assess, and proactively mitigate programme risks, issues, and dependencies to ensure successful outcomes.
• Build and maintain strong relationships with senior leaders and cross-functional partners through regular communications, status updates, and executive presentations.
• Ensure adherence to governance standards, organisational policies, and programme management best practices.
• Foster a culture of collaboration, accountability, and continuous improvement across project teams and stakeholders.
• Maintain and manage programme documentation, including intake processes, sprint plans, roadmaps, decision registers, retrospective outputs, and other key programme artefacts.

Mandatory Technical Skills

• Knowledge of the banking, payments, or financial services sector, and an understanding of AI technologies and applications.
• Proven experience managing complex, cross‑functional programs.
• Proven experience in event management, preferably with a learning and development focus.
• Expertise in program/project management methodologies (Agile, Scrum, or similar sprint‑based frameworks).
• Ability to drive strategic planning and execution aligned with business goals.
• Strong risk, issue, and dependency management capabilities.
• Team player who enjoys collaborating across disciplines—data science, creative, engineering, and marketing.
• Ability to work independently, drive actions to completion, and manage competing priorities.

Non‑technical Skills

• Excellent communication, presentation, and influencing skills.
• Excellent stakeholder management and communication skills with the ability to run effective learning events, produce clear status reports, and elevate risks proactively.