At a Glance
- Tasks: Engage with clients on medical negligence cases and gather essential information.
- Company: Join Co-op Legal Services, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts on Co-op products.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real difference in clients' lives while developing your legal skills.
- Qualifications: Experience in handling client enquiries and strong organisational skills required.
The predicted salary is between 25000 - 25000 £ per year.
Paralegal – New Client Enquiries £25,000 plus excellent benefits. 37.5 hours, Monday-Friday. 6‑month fixed‑term contract. Manchester city centre, M60 0AG – hybrid working with 1 day a month in the office.
We are looking for paralegals to join our personal injury and medical negligence team at Co‑op Legal Services.
What you’ll do:
- Make initial contact with clients who have enquired through a high volume of webform/PPC/inbound calls in relation to new medical negligence enquiries.
- Take a chronology of what has happened to the client and get a thorough understanding of how the incident has affected the client.
- Ensure all history notes are recorded within our case management system.
- Send cases over to a fee earner when required and send cases to be risk assessed when required.
- Follow the contact strategy where clients haven’t been able to answer the phone.
- Collect and chase for complaint correspondence when required.
- Compassionately talk with clients in relation to their outcomes.
Qualifications and experience:
- Previous experience of handling new client enquiries within medical negligence.
- Great organisational skills with a keen eye for detail.
- Ability to prioritise work to meet our service level agreements.
- Excellent telephone manner with the ability to communicate professionally and sensitively with clients.
- Ability to work well individually and within a team.
Benefits:
- Competitive salary.
- Coaching, training and support to help you develop.
- Pension with up to 10% employer contributions.
- Annual incentive scheme.
- 28 days holiday (rising to 32 in line with service) plus bank holidays.
- Discounts on Co‑op products and services.
- Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
Inclusive work environment:
We’re actively building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are also part of the Disability Confident scheme, meaning we’ll offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We do not offer visa sponsorship for this role.
Medical Negligence Paralegal – Hybrid, 6‑Month Contract in Manchester employer: Fqps
Co-op Legal Services is an exceptional employer, offering a supportive and inclusive work environment in the heart of Manchester. With a focus on employee development through coaching and training, along with competitive benefits such as a generous pension scheme and flexible working arrangements, we empower our paralegals to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Negligence Paralegal – Hybrid, 6‑Month Contract in Manchester
✨Tip Number 1
Get to know the company! Research Co-op Legal Services and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client enquiries, make sure you can communicate clearly and compassionately. Role-play with a friend to get comfortable with potential scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will impress during any discussions!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Co-op Legal Services.
We think you need these skills to ace Medical Negligence Paralegal – Hybrid, 6‑Month Contract in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Medical Negligence Paralegal role. Highlight any relevant experience you have in handling new client enquiries, especially in medical negligence, to show us you're the right fit.
Showcase Your Skills:We want to see your organisational skills and attention to detail shine through. Use specific examples from your past experiences that demonstrate how you've successfully prioritised work and met service level agreements.
Communicate Clearly:Since you'll be dealing with clients, it's crucial to convey your excellent telephone manner in your application. Share instances where you've communicated professionally and sensitively, as this is key to the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Co-op Legal Services.
How to prepare for a job interview at Fqps
✨Know Your Stuff
Before the interview, make sure you brush up on medical negligence laws and recent cases. This will not only show your knowledge but also your genuine interest in the role. Familiarise yourself with the types of enquiries you might handle and be ready to discuss them.
✨Practice Your Empathy
Since you'll be dealing with sensitive client situations, practice how to communicate compassionately. Role-play with a friend or family member to get comfortable with discussing difficult topics while maintaining professionalism. This will help you stand out as someone who can connect with clients.
✨Organisational Skills Matter
Highlight your organisational skills during the interview. Be prepared to share examples of how you've managed multiple tasks or prioritised work in previous roles. This is crucial for meeting service level agreements and ensuring smooth case management.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in the paralegal position. This demonstrates your proactive attitude and genuine interest.
