At a Glance
- Tasks: Engage with clients on medical negligence cases and gather essential information.
- Company: Join Co-op Legal Services, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, training, pension contributions, and generous holiday.
- Other info: Hybrid working model with opportunities for career growth and inclusivity.
- Why this job: Make a real difference in clients' lives while developing your legal skills.
- Qualifications: Experience in handling client enquiries and strong organisational skills required.
The predicted salary is between 25000 - 25000 £ per year.
Paralegal – New Client Enquiries £25,000 plus excellent benefits (Work level 6C). 37.5 hours, Monday-Friday. 6‐month fixed‐term contract. Manchester city centre, M60 0AG – hybrid working with 1 day a month in the office.
We are looking for paralegals to join our personal injury and medical negligence team at Co‐op Legal Services.
What you'll do:
- Make initial contact with clients who have enquired through a high volume of webform/PPC/inbound calls in relation to new medical negligence enquiries.
- Take a chronology of what has happened to the client and get a thorough understanding of how the incident has affected the client.
- Ensure all history notes are recorded within our case management system.
- Send cases over to a fee earner when required and send cases to be risk assessed when required.
- Follow the contact strategy where clients haven't been able to answer the phone.
- Collect and chase for complaint correspondence when required.
- Compassionately talk with clients in relation to their outcomes.
Qualifications and experience:
- Previous experience of handling new client enquiries within medical negligence.
- Great organisational skills with a keen eye for detail.
- Ability to prioritise work to meet our service level agreements.
- Excellent telephone manner with the ability to communicate professionally and sensitively with clients.
- Ability to work well individually and within a team.
Benefits:
- Competitive salary.
- Coaching, training and support to help you develop.
- Pension with up to 10% employer contributions.
- Annual incentive scheme.
- 28 days holiday (rising to 32 in line with service) plus bank holidays.
- Discounts on Co‐op products and services.
- Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
We're actively building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are also part of the Disability Confident scheme, meaning we'll offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We do not offer visa sponsorship for this role.
Medical Negligence Paralegal – Hybrid, 6‐Month Contract in Manchester employer: Fqps
Co-op Legal Services is an exceptional employer, offering a supportive and inclusive work environment in the heart of Manchester. With a competitive salary, comprehensive benefits including a generous pension scheme and opportunities for professional development, employees are empowered to grow within their roles while making a meaningful impact in the lives of clients. The hybrid working model allows for flexibility, ensuring a healthy work-life balance while being part of a diverse team that reflects the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Negligence Paralegal – Hybrid, 6‐Month Contract in Manchester
✨Tip Number 1
Get to know the company! Research Co-op Legal Services and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client enquiries, make sure you're comfortable chatting on the phone. Role-play with a friend to nail that professional yet compassionate tone.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've handled client enquiries or medical negligence cases. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Co-op Legal Services.
We think you need these skills to ace Medical Negligence Paralegal – Hybrid, 6‐Month Contract in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Medical Negligence Paralegal. Highlight any relevant experience you have in handling client enquiries, especially in medical negligence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your organisational skills and ability to communicate sensitively with clients.
Showcase Your Attention to Detail:In the legal field, attention to detail is crucial. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their work neatly and accurately, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Co-op Legal Services!
How to prepare for a job interview at Fqps
✨Know Your Stuff
Before the interview, make sure you brush up on medical negligence laws and recent cases. This will not only show your knowledge but also your genuine interest in the role.
✨Practice Your Empathy
Since you'll be dealing with sensitive client situations, practice how to communicate compassionately. Role-play with a friend or family member to get comfortable with discussing difficult topics.
✨Organise Your Thoughts
Prepare a few examples from your past experience that highlight your organisational skills and attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
At the end of the interview, have a couple of insightful questions ready about the team or the company culture. This shows you're engaged and serious about the position.
