At a Glance
- Tasks: Engage with clients, assess housing disrepair cases, and convert them into valued clients.
- Company: Progress Law Solicitors, a dynamic law firm focused on housing disrepair claims.
- Benefits: Competitive salary, performance bonuses, flexible hours, and professional development opportunities.
- Other info: Supportive environment with potential for career growth and training contracts.
- Why this job: Make a real difference in tenants' lives while gaining valuable legal experience.
- Qualifications: Communication skills and empathy are key; law degree preferred but not essential.
The predicted salary is between 18000 - 22000 £ per year.
Progress Law Solicitors is a reputable and dynamic law firm specialising in housing disrepair claims. Due to company expansion, we are currently seeking motivated Junior Filehandlers to join our team. As a Junior Filehandler, you will play a crucial role in engaging with potential clients, assessing their housing disrepair cases, and converting them into valued clients. In this role, you will initially undergo 9-12 months of training as an Initial Response Advisor before progressing to a Filehandler.
About Housing Disrepair Claims
Housing disrepair claims arise when tenants live in properties that have fallen into a state of disrepair due to the landlord’s failure to carry out necessary repairs. Common issues include damp and mold, structural defects, broken heating systems, leaking roofs, and infestations. Tenants have the right to live in safe and habitable conditions, and when landlords fail to meet these obligations, tenants may be entitled to compensation.
Responsibilities
- Engage with potential clients who are experiencing issues related to housing disrepair, demonstrating empathy and understanding as you listen to their concerns.
- Conduct detailed assessments of potential clients' housing disrepair cases, gathering crucial information about the nature of the damage, how long it has persisted, and the impact on the tenant's health and wellbeing.
- Review and document evidence provided by clients, such as photographs of the disrepair, records of communications with their landlord, and any reports of the impact on their health.
- Provide clear and informed advice to potential clients regarding their legal rights, the responsibilities of their landlord, and the steps involved in making a housing disrepair claim.
- Effectively present and explain the services and expertise of Progress Law Solicitors to potential clients, emphasising our commitment to securing the necessary repairs and compensation for the distress and inconvenience they have endured.
- Collaborate closely with the legal team to prepare and organise the necessary documentation and evidence required to pursue the claims, ensuring all relevant details of the disrepair are thoroughly documented.
- Maintain accurate and detailed records of client interactions, case assessments, and progress updates within our case management system, ensuring that all information is up to date and easily accessible.
- Follow up with potential clients, providing regular updates on their case status, answering any questions they may have, and offering support throughout the legal process.
- Stay informed of relevant changes in housing law and legal procedures related to disrepair claims, ensuring that you can provide accurate and current information to clients.
Requirements
- A law degree or equivalent qualification is preferred but not essential.
- Proven communication skills with the ability to effectively engage with potential clients over the phone.
- Excellent verbal and written communication skills, with the ability to convey complex legal information in a straightforward and accessible manner.
- Strong analytical and critical thinking skills to assess the merits of potential cases, especially in reviewing evidence of property damage and neglect.
- Empathy, compassion, and the ability to connect with individuals facing challenging living conditions.
- Exceptional organisational skills with the ability to manage multiple cases simultaneously while maintaining attention to detail.
- Proficient computer skills and familiarity with case management systems.
- Previous experience in housing disrepair claims or property law is desirable but not essential.
Joining our team at Progress Law Solicitors offers an exciting opportunity to make a meaningful difference in the lives of tenants affected by housing disrepair. We provide a supportive work environment, ongoing professional development, and the chance to work alongside experienced legal professionals dedicated to securing justice for our clients. If you possess the necessary qualifications, skills, and a genuine passion for helping others, we invite you to apply for the position of Junior Filehandler at Progress Law Solicitors. Please submit your resume, along with a cover letter outlining your relevant experience and why you are interested in this role.
Note: Only shortlisted candidates will be contacted for an interview. We appreciate your understanding in this matter.
The firm offers a generous bonus structure.
Job Type: Full-time, Permanent
Start Date: As soon as possible
Interviews: To be held as soon as possible, with the right candidates starting within 2 weeks.
Training Contract: May be available for the right candidate after relevant training/experience.
Salary: £18,000.00-£22,000.00 per year
Schedule: 8-hour shift, Day shift, Flexitime, Monday to Friday
Additional Pay: Performance bonus, Additional leave, Company events, Discounted or free food, On-site parking
Junior Filehandler – Housing Disrepair Intake & Advocacy in Halifax employer: Fqps
Progress Law Solicitors is an excellent employer that prioritises the professional growth of its employees while fostering a supportive and dynamic work culture. As a Junior Filehandler, you will benefit from comprehensive training, ongoing development opportunities, and the chance to make a meaningful impact in the lives of tenants facing housing disrepair issues. Located in a vibrant area, our firm offers competitive salaries, performance bonuses, and a range of employee benefits, including flexible working hours and company events, making it an attractive place for those passionate about advocacy and justice.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Filehandler – Housing Disrepair Intake & Advocacy in Halifax
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Progress Law Solicitors. Understand their values, recent cases, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Junior Filehandler, you'll need to engage with clients effectively. Try role-playing with a friend or family member to get comfortable discussing housing disrepair issues and explaining legal rights in simple terms.
✨Tip Number 3
Show your empathy! When speaking with potential clients, remember that they might be going through tough times. Share a personal story or experience that highlights your understanding of their situation. This can really help build rapport and trust.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Junior Filehandler position.
We think you need these skills to ace Junior Filehandler – Housing Disrepair Intake & Advocacy in Halifax
Some tips for your application 🫡
Tailor Your Cover Letter:Make sure to customise your cover letter for the Junior Filehandler role. Highlight your passion for helping tenants and any relevant experience you have, even if it’s not directly in housing disrepair claims. We want to see your personality shine through!
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing empathy in your writing. We’re looking for someone who can connect with potential clients.
Highlight Relevant Experience:Even if you don’t have direct experience in housing disrepair claims, think about any transferable skills or experiences that relate to the role. Whether it’s customer service, legal studies, or volunteer work, we want to know how you can bring value to our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates. Plus, it shows you’re keen on joining Progress Law Solicitors!
How to prepare for a job interview at Fqps
✨Know Your Stuff
Familiarise yourself with housing disrepair claims and the common issues tenants face. Understanding the legal rights of tenants and the responsibilities of landlords will help you engage confidently with potential clients during the interview.
✨Show Empathy
Demonstrate your ability to connect with individuals facing challenging living conditions. Share examples from your past experiences where you've shown empathy and understanding, as this is crucial for a role that involves supporting clients in distressing situations.
✨Practice Clear Communication
Since you'll be explaining complex legal information, practice conveying it in a straightforward manner. You might want to role-play with a friend or family member, focusing on how to break down legal jargon into easily understandable terms.
✨Be Organised
Highlight your organisational skills by discussing how you manage multiple tasks or cases. Bring up any tools or systems you've used in the past to keep track of important details, as this will show you're ready to handle the demands of the Junior Filehandler role.
