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For Companies At a Glance
- Tasks: Resolve IT issues and support the team in a fast-paced environment.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Competitive pay, supportive culture, and opportunities for growth.
- Why this job: Make a real impact by solving problems and improving IT services.
- Qualifications: Experience in service desk roles and strong troubleshooting skills.
- Other info: Inclusive workplace committed to equal opportunities and support for all.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Do you have the skills to fill this role Read the complete details below, and make your application today.
Ref: (phone number removed)
2nd line Support / Level 2 Service Desk / On-site / 6 months
Role Responsibilities
Responsibilities will include:
Own and resolve L1 & L2 tickets with speed and precision.
Troubleshoot and fix break-fix issues to keep systems running smoothly.
Handle ad-hoc IT requests and contribute to small projects that make a big difference.
Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
ITIL knowledge and a solid understanding of service management.
Proven ticket handling experience in a busy service desk environment.
Strong troubleshooting skills and the ability to work independently.
Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern, (phone number removed) or (url removed)
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
Level 2 Service Desk Specialist / 2nd Line Support employer: FPSG
Contact Detail:
FPSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Service Desk Specialist / 2nd Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and troubleshooting skills. We recommend practising common scenarios you might face in a Level 2 Service Desk role, so you're ready to impress!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing how you resolve tickets. This will highlight your proactive attitude and teamwork spirit.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Level 2 Service Desk Specialist / 2nd Line Support
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your ITIL knowledge and ticket handling experience in your application. We want to see how your skills match up with the role, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your troubleshooting skills and any relevant experiences. We appreciate a well-structured application!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how you can contribute to our team and align with our values. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at FPSG
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, as this will show that you understand the framework and can implement it effectively.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved L1 and L2 tickets in the past. Think of a couple of tricky issues you've faced and how you approached them. This will demonstrate your problem-solving abilities and your experience in a busy service desk environment.
✨Communicate Clearly and Positively
Since great communication is key for this role, practice articulating your thoughts clearly. Use positive language and maintain an upbeat attitude during the interview. This will help convey your proactive approach and make a good impression on the interviewers.
✨Be Ready for Team Collaboration Questions
Expect questions about teamwork and collaboration, as you'll be working closely with the IT Service Desk Team Lead and others. Prepare examples of how you've successfully collaborated on projects or handled ad-hoc requests in the past to showcase your ability to work well within a team.
