At a Glance
- Tasks: Resolve IT issues and support users with speed and precision.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: We celebrate diversity and are committed to equal opportunities.
- Why this job: Make a real impact by solving problems and supporting your team.
- Qualifications: Experience in service desk environments and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
- Overview
- 2nd line Support / Level 2 Service Desk Analyst / SDA / On-site
Responsibilities
- Own and resolve L1 & L2 tickets with speed and precision.
- Troubleshoot and fix break-fix issues to keep systems running smoothly.
- Handle ad-hoc IT requests and contribute to small projects that make a difference.
- Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
- Follow ITIL best practices and maintain accurate ticket documentation.
- Mandatory (Essential Skills)
- ITIL knowledge and a solid understanding of service management.
- Proven ticket handling experience in a busy service desk environment.
- Strong troubleshooting skills and the ability to work independently.
- Great communication and a positive, proactive attitude.
- Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process.
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Service Desk Analyst in Hoddesdon employer: FPSG Connect
At FPSG, we pride ourselves on being an excellent employer, offering a dynamic work environment where Service Desk Analysts can thrive. Our commitment to employee growth is evident through continuous training opportunities and a supportive team culture that values collaboration and innovation. Located in a vibrant area, we provide a workplace that not only prioritises ITIL best practices but also champions diversity and inclusion, ensuring every team member feels valued and empowered.
