At a Glance
- Tasks: Resolve IT issues and provide top-notch support to users in a fast-paced environment.
- Company: Join FPSG Connect, a dynamic team focused on IT excellence.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work culture.
- Other info: Opportunity for growth and learning in a collaborative team.
- Why this job: Be the hero who solves tech problems and helps others thrive.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
FPSG Connect is seeking a 2nd line Support / Level 2 Service Desk Analyst to join on-site in Hoddesdon, United Kingdom.
You will resolve L1 & L2 tickets swiftly, diagnose break-fix issues, and provide reliable IT support to end users.
Working with the IT Service Desk Team Lead, you will apply ITIL practices and maintain accurate ticket records.
A proactive attitude and clear communication are essential for success in this role.
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L2 Service Desk Analyst - ITIL Support & Troubleshooting in Hoddesdon employer: FPSG Connect
At FPSG, we pride ourselves on being an excellent employer, offering a dynamic work environment where Service Desk Analysts can thrive. Our commitment to employee growth is evident through continuous training opportunities and a supportive team culture that values collaboration and innovation. Located in a vibrant area, we provide a workplace that not only prioritises ITIL best practices but also champions diversity and inclusion, ensuring every team member feels valued and empowered.
