Area Manager in Swansea

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.

We are currently looking for an Area Manager to oversee our busy branches. The ideal candidate will already be working in the automotive industry and will have experience as an Area Manager or will be an experienced Motor Factor Branch Manager looking for progression. This role will report directly to the Divisional Manager.

Responsibilities

• Day-to-day operation of the branches within your area.
• Evaluating employee performance and providing feedback and coaching as required.
• Developing customer relations within area, communicating with Regional Sales Manager to meet targets.
• Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback.
• Regular interaction and holding short daily catch up sessions with all area management.
• Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information.
• Ensuring Branch stock control and audits are completed and to schedules set.
• Efficient management of stock, to include goods in, supplier and customer returns in all branches.
• Monitoring and driving telesales efficiency within your area.
• Ensuring service levels with parts deliveries are to a satisfactory standard in all branches.
• Resolving customer problems as needed.
• Ensure the planning and authorising staff holidays are as per company policy within all branches.
• Reporting and dealing with staffing issues. (all disciplinary issues to be dealt with via HR department)
• Complying with all health & safety requirements.
• Ensuring all branches complete daily van checks and resolving defects reported.
• All Branches efficiently manage and handle cash and adhere to relevant procedures.
• Active in assisting credit control with customer debt. (Running over aged debt report)
• Cooperating with other areas and departments relating to company practices.
• Driving promotional activities from across the area and achieve goals set.
• Adhering to high ethical and professional standards.
• Ensuring a high standard of housekeeping within the branches.
• Ensuring all company procedures are always adhered to.
• You will be responsible for managing the sales team within your area.
• You will need to be able to identify new business and develop existing business within your area through well executed sales planning.
• You will also be expected to organise your team to carry out local market research and monitor and report information about competitor activity.
• Achieve growth in line with budget.
• Manage your team of BDM’s by measuring them against set business KPI’s.
• Responsible for the delivery of sales promotions and marketing material.
• Develop and maintain strong relationships with customers.
• Performance manages your team of BDM’s.

To Be Successful In This Role

• You must be a natural leader, self-driven and enjoy working as a team to achieve results.
• Have knowledge of the local area and customer base (desired but not essential).
• Demonstrate proven ability to manage and grow direct reports.
• First class commercial awareness with an ability to leverage reporting data to drive growth and margin.
• Good working knowledge of Microsoft Excel.

In Return We Offer

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts.

Alliance Automotive Group is an equal opportunities employer.