At a Glance
- Tasks: Take orders, upsell products, and build customer relationships.
- Company: Join NAPA Auto Parts, a global leader in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health tools and bespoke training for your growth.
- Why this job: Be part of a trusted brand and make a real impact in the automotive industry.
- Qualifications: Must be organised, punctual, and enthusiastic with customers.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team.
Responsibilities:
- Take orders over the telephone and upsell to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Build long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limit credits and returns by ordering and sending the right parts the first time.
Qualifications:
- Punctual, organised and efficient while working toward deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy toward customers.
Benefits:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to health, wellbeing and financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Poole employer: FPS Distribution Ltd
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive discounts and benefits that enhance their overall well-being. Located across the UK and Ireland, NAPA fosters a supportive culture that values teamwork and customer relationships, making it an ideal place for those passionate about the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Poole
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be taking orders over the phone, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of upselling and building rapport.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Poole
Some tips for your application 🫡
Show Your Passion for Parts:When you're writing your application, let your enthusiasm for automotive parts shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers find the right parts for their vehicles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. If you've worked in customer service or have a background in automotive, shout about it! We love seeing how your skills align with what we do at NAPA.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers. Understand the difference between OEM and aftermarket parts, and be ready to discuss how you can help customers find the right solutions for their needs.
✨Show Your Enthusiasm
When speaking with interviewers, let your passion for the automotive industry shine through. Share any personal experiences or stories that highlight your enthusiasm for cars and customer service.
✨Practice Active Listening
Demonstrate your ability to empathise with customers by practising active listening during the interview. Show that you can understand and address customer concerns effectively, which is crucial for a Parts Advisor role.
✨Prepare for Sales Scenarios
Be ready to tackle some role-play scenarios where you might need to upsell or handle customer objections. Think about how you would promote offers and discounts while ensuring customer satisfaction.
