At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and service.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Opportunities for bespoke training and access to health and financial tools.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Must be organised, proactive, and possess great communication skills.
The predicted salary is between 24000 - 36000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As a Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor employer: FPS Distribution Ltd
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth, NAPA provides bespoke training and career progression opportunities, alongside exclusive discounts and a performance-based bonus structure. Joining our team means being part of a supportive culture that values customer relationships and teamwork, all while contributing to the maintenance of commercial vehicles across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a Parts Advisor.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable upselling and handling inquiries like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the role of Parts Advisor and how you can contribute to our team at NAPA Auto Parts.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Parts Advisor position. We can’t wait to hear from you!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Products
Familiarise yourself with the range of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products, their benefits, and how they cater to commercial vehicle mechanics will show your enthusiasm and knowledge during the interview.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on building rapport and demonstrating empathy.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or improving customer relationships, showcasing your proactive approach will resonate well with the interviewers looking for someone who can expand the local customer base.
✨Research the Company Culture
Dive into NAPA Auto Parts' values and mission. Understanding their commitment to quality and service excellence will help you align your answers with what they’re looking for, making you a more appealing candidate.
