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- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a global leader in automotive parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Why this job: Be part of a trusted brand while helping customers keep their vehicles running smoothly.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1,000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Parts Advisor employer: FPS Distribution Ltd
Contact Detail:
FPS Distribution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to build confidence and refine your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up alerts for new job postings that match your interests, so you never miss an opportunity.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Passion for Parts: When writing your application, let us know why you're excited about the role of Parts Advisor. Share any relevant experience or enthusiasm for the automotive industry that makes you a great fit for our team.
Tailor Your CV: Make sure your CV highlights the skills and experiences that align with the job description. Focus on your communication skills, customer service experience, and any previous roles where you've successfully upsold products.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! Use a friendly tone in your cover letter to show us how you can build rapport with customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Parts
Familiarise yourself with the products NAPA Auto Parts offers. Understand the difference between OEM and aftermarket parts, and be ready to discuss how you can help customers find the right solutions for their needs.
✨Show Off Your Communication Skills
Since this role involves taking orders and upselling, practice clear and confident communication. Think about how you can demonstrate empathy and build rapport with customers during the interview.
✨Be Proactive and Enthusiastic
Prepare examples of how you've taken initiative in previous roles. Show your enthusiasm for the automotive industry and how you can contribute to increasing sales and customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to limit returns or handle difficult customers, and be ready to explain how you managed those situations effectively.
