At a Glance
- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a leading global brand in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a trusted team that keeps vehicles running smoothly.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 30000 - 42000 € per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1,000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Parts Advisor in Newcastle upon Tyne employer: FPS Distribution Ltd
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive benefits such as discounts from major retailers, performance-based bonuses, and access to health and financial tools. Joining our team means being part of a supportive culture that values customer relationships and teamwork, all while contributing to the success of a market leader in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up alerts for new job postings that match your interests, so you never miss an opportunity.
We think you need these skills to ace Parts Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your organisational skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the automotive industry and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at NAPA!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Parts
Familiarise yourself with the products NAPA Auto Parts offers. Understand the difference between OEM and aftermarket parts, and be ready to discuss how you can help customers find the right solutions for their needs.
✨Show Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Prepare examples of how you've successfully engaged with customers in the past, showcasing your ability to build rapport and demonstrate empathy.
✨Be Proactive and Enthusiastic
During the interview, convey your enthusiasm for the automotive industry. Share instances where you've taken initiative, whether it's promoting a product or resolving a customer issue, to highlight your proactive nature.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to limit returns or handle difficult customers, and explain how you managed those situations effectively.
