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- Tasks: Assist customers with orders, upsell products, and build lasting relationships.
- Company: Join NAPA Auto Parts, a trusted leader in automotive parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Why this job: Be part of a global brand while helping customers keep their vehicles running smoothly.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
- Other info: Dynamic work environment with opportunities for training and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities Will Include But Not Limited To:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In Return We Offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Livingston employer: FPS Distribution Ltd
Contact Detail:
FPS Distribution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Livingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NAPA Auto Parts. Understand their products and values so you can show them you're genuinely interested in being a Parts Advisor.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to chat with customers all day. Try role-playing with a friend or family member to get comfortable with upselling and building rapport.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a quick email or call. It shows you're keen and ready to jump in and help customers right away.
✨Tip Number 4
Show your enthusiasm! During interviews, let your passion for cars and customer service shine through. Share any relevant experiences that highlight your ability to connect with customers and solve their problems.
We think you need these skills to ace Parts Advisor in Livingston
Some tips for your application 🫡
Show Your Passion for Parts: When writing your application, let us know why you're excited about the role of Parts Advisor. Share any relevant experience or enthusiasm for the automotive industry that makes you a great fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your skills in customer service, communication, and any experience with sales or parts management to catch our eye!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate – get your application in today!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Products
Familiarise yourself with the range of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and building rapport with customers, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to upsell and handle inquiries effectively.
✨Show Your Proactivity
Prepare examples of how you've previously taken initiative in past roles. Whether it’s upselling or improving customer satisfaction, demonstrating your proactive nature will align well with what NAPA is looking for.
✨Emphasise Teamwork and Organisation
Be ready to discuss how you work within a team and manage your time efficiently. Share specific instances where your organisational skills helped achieve a goal, as this is crucial for maintaining operations smoothly.