At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted global leader in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great opportunities for training and personal development.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high‑quality parts, tools, and equipment dedicated to light vehicle mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise and a trusted reputation for quality, reliability and excellence.
We are looking for a Parts Advisor to join our team. As a Parts Advisor you will be involved in all areas of the branch and its operation; your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone and upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts the first time.
- Punctual, organised, and efficient while working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to health, wellbeing and financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Leatherhead employer: FPS Distribution Ltd
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Parts Advisors. With a strong focus on employee growth, the company provides bespoke training and clear career progression opportunities, alongside exclusive discounts and a performance-based bonus structure. Joining NAPA means being part of a globally recognised brand that values its team members and fosters a culture of support and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Leatherhead
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and the company. Mention why you want to work with NAPA Auto Parts and how you can contribute to the team.
Show Off Your Skills:In your application, be sure to showcase your organisational skills and ability to work under pressure. We love candidates who can demonstrate their pro-active approach and empathy towards customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice clear and confident communication. Role-play common scenarios, like taking orders or upselling, to demonstrate your ability to engage effectively with customers.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or building customer relationships, showcasing your proactive nature will align perfectly with what they’re looking for.
✨Be Ready to Discuss Customer Service
Think of situations where you’ve demonstrated empathy and problem-solving skills with customers. Sharing these experiences will highlight your suitability for maintaining and expanding the local customer base.
