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- Tasks: Assist customers via calls and emails, providing solutions and product advice.
- Company: Join a dynamic team in Exeter focused on customer experience.
- Benefits: Enjoy 23 days annual leave, staff discounts, and a bonus scheme.
- Other info: Flexible shifts with a shorter work week and full training provided.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 24000 - 30000 £ per year.
Type: Full Time
Contract: Permanent
Hours: 40
Location: Exeter
We are looking for new Customer Service Advisors to join our team in Exeter! This is an office-based role, so please ensure that you can reliably commute to Unit 12 Norman Court, Budlake Road, Exeter, EX2 8PY.
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.
The successful candidate will have experience in a customer service environment, be it over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!
What will you be doing?
- Answering inbound phone calls and emails from customers
- Responding to voicemails and managing social media interactions
- Providing product advice for vehicle components (training given)
- Handling pre-sale and post-sale customer service enquiries
- General office duties
- Liaising with suppliers, couriers and other departments in support of our customers
A shorter work week – 4 days per week, 8am to 7pm, with 1 hour of breaks. Various shifts available – to include 3 weekdays plus 1 weekend day.
Benefits
- 23 days annual leave (5.6 weeks)
- Staff discount available across our full range of products
- Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
- Free onsite parking available 7-days a week
- Secure bike storage for any cyclists among you
- Company pension scheme
- Quarterly, director-led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
- Quarterly, reward and recognition awards!
- Bonus scheme.
FPS conducts its business without regard to sex, race, creed, colour, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic.
Customer Service Advisor in Devon employer: FPS Distribution Ltd
Contact Detail:
FPS Distribution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer inquiries and problem-solving.
✨Tip Number 3
Show off your teamwork skills! Since this role requires collaboration, be ready to share examples of how you've worked effectively in a team before. Highlighting your ability to communicate and support others can really set you apart.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even get a chance to connect with our hiring team sooner!
We think you need these skills to ace Customer Service Advisor in Devon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, whether it's over the phone, online, or face-to-face. We want to see how you've solved problems and provided great experiences for customers in the past!
Be a Team Player: Since our Customer Service team works closely together, it’s important to demonstrate your ability to collaborate. Share examples of how you’ve worked with others to achieve a common goal or improve customer satisfaction.
Pay Attention to Detail: In your application, show us that you can handle details well. Whether it’s through your writing or by providing specific examples of how you’ve managed tasks accurately, we want to see that you can keep things organised and on track.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at FPS Distribution Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Team Spirit
As a Customer Service Advisor, you'll be working closely with others. Be ready to discuss how you've collaborated with teammates in the past. Highlight any instances where you contributed to a team goal or helped a colleague out, as this will show your ability to work well in a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process, opportunities for progression, or what a typical day looks like for a Customer Service Advisor. It’s a great way to engage with the interviewer and leave a lasting impression.