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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted global leader in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great opportunities for training and personal development.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high‑quality parts, tools, and equipment dedicated to light vehicle mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise and a trusted reputation for quality, reliability and excellence.
We are looking for a Parts Advisor to join our team. As a Parts Advisor you will be involved in all areas of the branch and its operation; your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone and upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts the first time.
- Punctual, organised, and efficient while working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to health, wellbeing and financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Crawley employer: FPS Distribution Ltd
Contact Detail:
FPS Distribution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Crawley
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable upselling and handling inquiries. The more confident you are, the better!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Parts Advisor in Crawley
Some tips for your application 🫡
Show Your Passion for Parts: When you're writing your application, let us know why you're excited about the role of Parts Advisor. Share your enthusiasm for automotive parts and how you can help our customers find exactly what they need!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice clear and confident communication. Role-play common scenarios, like taking orders or upselling, to demonstrate your ability to engage effectively with customers.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or building customer relationships, showcasing your proactive nature will align perfectly with what they’re looking for.
✨Be Customer-Centric
During the interview, emphasise your ability to empathise with customers. Share stories that highlight your experience in understanding customer needs and how you’ve successfully addressed them in the past.