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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join a global leader in premium parts and tools for commercial vehicles.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
- Other info: Great opportunities for training and personal development in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Parts Advisor role at FPS Distribution Ltd. NAPA Auto Parts – Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As a Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities:- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Armagh employer: FPS Distribution Ltd
Contact Detail:
FPS Distribution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Armagh
✨Tip Number 1
Get to know the company! Research FPS Distribution Ltd and NAPA Auto Parts. Understanding their values and products will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on new job postings and set up alerts so you never miss an opportunity that fits your skills.
We think you need these skills to ace Parts Advisor in Armagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your organisational skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've built rapport with customers in the past – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to connect with others. Use clear and concise language, and don’t hesitate to showcase your empathy and proactivity in dealing with customers.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at FPS Distribution Ltd
✨Know Your Parts
Familiarise yourself with the range of products offered by NAPA Auto Parts. Understanding the specifics of parts, tools, and equipment will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently. Role-play common customer scenarios with a friend to build your confidence.
✨Show Enthusiasm for Customer Service
Demonstrate your passion for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to assist customers, as this aligns perfectly with the company's focus on service excellence.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the company and the role. You might ask about their approach to customer relationships or how they support career progression within the team.
