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- Tasks: Be the friendly face for residents, ensuring safety and providing top-notch service during night hours.
- Company: Join a prestigious team in Central London, dedicated to exceptional customer care.
- Benefits: Enjoy 30 days annual leave, pension contributions, and staff discounts.
- Why this job: Make a real difference in residents' lives while working in a dynamic environment.
- Qualifications: Experience in high-end customer service and strong communication skills are essential.
- Other info: Opportunities for growth and training, including First Aid certification.
The predicted salary is between 22800 - 34380 £ per year.
We are looking for a well-presented, proactive, and highly-experienced individual to join our team in Central London, W1 as a Weekend Night Porter. We are ideally seeking candidates who are experienced dealing with UHNW individuals and are passionate about providing outstanding customer service. This role will be crucial in ensuring residents feel safe during the night.
Shift pattern: Friday, Saturday, Sunday 19.00 - 7.00.
Reporting and salary:
- Reporting to: General Manager and Deputy Manager
- Salary: £28,690 PA
Duties and Requirements:
- Act as the first point of contact for residents during night hours, handling all enquiries and requests promptly and professionally.
- Maintain a polite, professional, and discreet manner at all times.
- Conduct regular patrols throughout the building and grounds to ensure safety and security.
- Monitor CCTV systems, alarms, and access control panels.
- Ensure all external doors and entry points remain secure.
- Undertake light cleaning duties in the reception area and common parts (e.g., wiping down surfaces, mopping up spills, removing litter) as required during the night shift.
- Ensure all communal areas remain tidy and presentable at all times.
- Experience in a similar night concierge, building caretaker, or security role within high-end residential environments preferred.
- Excellent customer service and interpersonal skills.
- Professional presentation and conduct.
- Basic IT skills for record-keeping and communication.
- SIA License (Desirable).
- First Aid Certificate (preferred or willingness to undertake training).
- Good awareness of health and safety practices.
Key Attributes:
- Trustworthy and discreet.
- Proactive and self-sufficient.
- Excellent attention to detail.
- Calm under pressure and quick to act in emergencies.
- Strong communication and problem-solving skills.
Company Benefits:
- 30 days AL, rising to 35 days after 5 years' service (Bank holidays inc, pro rata'd for part-time hours)
- Group Income Protection after qualifying period
- Life Assurance after qualifying period
- Contributory Pension Scheme - Employer Contribution 6%. Employee Contribution minimum 3%.
- Annual Discretionary Bonus
- Staff Discount Scheme
- Employee Assistance Programme
If this role is of interest to you, please apply with your CV.
Weekend Night Porter employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Night Porter
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Research the company, understand their values, and think about how your experience aligns with what they’re looking for in a Weekend Night Porter.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making residents feel safe and valued, think of scenarios where you can showcase your problem-solving abilities and calm demeanour under pressure.
✨Tip Number 3
Dress to impress! First impressions matter, especially when dealing with UHNW individuals. Show up looking sharp and professional to reflect the high standards expected in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Weekend Night Porter
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous roles where you've dealt with high-net-worth individuals or provided top-notch customer service. We want to see how your experience aligns with what we're looking for!
Be Professional and Polite: Since this role is all about making residents feel safe and comfortable, your application should reflect a professional tone. Use clear language and keep it polite – we love a good first impression!
Tailor Your CV: Don’t just send the same CV everywhere! Tailor it to match the job description. Mention specific skills like attention to detail and calmness under pressure that are crucial for the Weekend Night Porter role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FPMR Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Weekend Night Porter. Familiarise yourself with the key duties like handling enquiries, conducting patrols, and maintaining security. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with UHNW individuals, it's crucial to highlight your customer service experience. Prepare examples of how you've provided outstanding service in previous roles, especially in high-end environments. This will illustrate your ability to maintain professionalism and discretion.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as emergencies or difficult residents. Think through potential scenarios and how you would respond calmly and effectively. This will showcase your problem-solving skills and ability to stay composed under pressure.
✨Dress to Impress
As a Weekend Night Porter, presentation is key. Dress smartly for your interview to reflect the professional image expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you would represent the company.
