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- Tasks: Deliver top-notch customer service and manage a team of porters in a luxury setting.
- Company: Premier residential service company in Greater London with a focus on excellence.
- Benefits: Competitive pay, dynamic work environment, and opportunities for career advancement.
- Why this job: Join a team that values exceptional service and creates a welcoming atmosphere.
- Qualifications: Experience in residential or 5-star hotel environments and strong communication skills.
- Other info: Must adhere to health and safety procedures and pass vetting checks.
The predicted salary is between 36000 - 60000 £ per year.
A premier residential service company in Greater London is seeking a dedicated customer service professional. The successful candidate will deliver exceptional service, manage security tasks, and oversee a team of porters.
With a focus on immaculate presentation and strong communication skills, this role requires proven experience in residential or 5-star hotel environments. You will need to adhere to health and safety procedures while ensuring a welcoming atmosphere for all residents and guests.
Excellent references and a willingness for vetting checks are also mandatory.
Residential Concierge & Operations Supervisor employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge & Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential or hospitality sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show them that you’re not just another candidate, but someone who truly understands their mission and is ready to contribute to their exceptional service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role that focuses on immaculate presentation. We suggest you choose an outfit that reflects professionalism and aligns with the company’s image.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re all about making connections!
We think you need these skills to ace Residential Concierge & Operations Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in residential or 5-star hotel environments. We want to see how you've gone above and beyond to create a welcoming atmosphere for guests.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, first impressions count!
Highlight Team Management Experience: Since this role involves overseeing a team of porters, don’t forget to mention any relevant leadership experience. We’re looking for examples of how you’ve successfully managed a team and ensured smooth operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FPMR Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to residential or 5-star hotel environments. Be ready to share specific examples of how you've delivered exceptional service in the past, as this will show your understanding of the role's demands.
✨Showcase Your Leadership Skills
Since you'll be overseeing a team of porters, it's crucial to demonstrate your leadership abilities. Prepare to discuss your experience in managing teams, resolving conflicts, and motivating staff to maintain high standards of service and presentation.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety procedures relevant to residential services. Be prepared to discuss how you would ensure compliance and create a safe environment for residents and guests, as this is a key aspect of the role.
✨Prepare for Vetting Checks
Since excellent references and vetting checks are mandatory, have your references ready and be honest about your background. This transparency will build trust with the interviewers and show that you're serious about the position.
