At a Glance
- Tasks: Lead a team ensuring residents have safe, warm homes through effective repairs management.
- Company: Established housing association dedicated to community welfare across London.
- Benefits: Competitive salary, company vehicle, hybrid work, and comprehensive benefits package.
- Other info: Join a purposeful team where your work truly matters.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Trade background, strong people management, and experience in repairs service.
The predicted salary is between 49587 - 49587 £ per year.
Our client is a large, well-established housing association operating across London and beyond. Their repairs and maintenance team sits at the core of what they do, and the work is straightforward in the best sense: making sure residents have safe, warm, dry homes they feel proud to live in. It's purposeful work, delivered at scale.
They're looking for a Service Manager to lead their Responsive Repairs team across a defined patch in North and East London. This is a permanent, full-time position with a hybrid working arrangement, splitting your time between the field, a central London office, and home.
You’ll take ownership of the team's performance end to end, from managing and developing your operatives day to day, through to overseeing approved contractors, monitoring quality, and making sure the right resources are always in place.
What you'll be doing:
- Leading and developing a team of repairs operatives, providing guidance on materials, standards, and best practice
- Carrying out regular site inspections to monitor the quality and productivity of work across your patch
- Managing contractor relationships and performance, keeping work within budget and in line with financial controls
- Handling complaints end to end, ensuring timely investigation, resolution, and system updates
- Ensuring full compliance with health and safety legislation and safe working practices across the team
- Working collaboratively with commercial and other internal teams to keep operations running smoothly
Skills and experience:
Essential:
- A trade background with solid, up to date knowledge of building maintenance, decent homes standards, and safety legislation
- Proven experience managing a repairs service with a strong customer focus
- Strong people management skills with the ability to lead, motivate, and develop a field‑based team
- Full, valid UK driving licence (a company vehicle is provided)
Desirable:
- Experience working within social housing or a housing association environment
- Familiarity with contractor management and commercial controls in a repairs setting
Why join them:
On top of a competitive salary of £49,587, our client offers a company vehicle, a hybrid working arrangement, and a benefits package that reflects the size and stability of the organisation. You’d be joining a team where the work genuinely matters and where residents are at the centre of everything they do.
Repairs Manager employer: FPMR Ltd
As a leading housing association in London, our client is an exceptional employer that prioritises the well-being of both its residents and employees. With a strong focus on professional development, a supportive work culture, and a competitive benefits package including a company vehicle and hybrid working options, this role offers meaningful engagement in ensuring safe and comfortable homes for the community. Join a dedicated team where your contributions truly make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a case study of your past projects in repairs management. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to team management and customer service in repairs, so you can nail it when it counts.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Repairs Manager
Some tips for your application 🫡
Show Your Passion for Purposeful Work:When writing your application, let us know why you’re excited about making a difference in residents' lives. Highlight your commitment to providing safe and warm homes, as this aligns perfectly with our mission.
Tailor Your Experience:Make sure to customise your application to reflect your trade background and experience in managing repairs services. We want to see how your skills match the role, so don’t hold back on those relevant examples!
Highlight Your People Skills:Since you'll be leading a team, it’s crucial to showcase your people management skills. Share specific instances where you've motivated or developed a team, as this will resonate with us and show you’re the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at FPMR Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and safety legislation. Being able to discuss decent homes standards confidently will show that you're not just familiar with the basics, but that you truly understand the core of what the role entails.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in the past. Think about specific situations where you motivated your operatives or improved their performance. This will demonstrate your ability to manage a field-based team effectively.
✨Understand Contractor Management
Familiarise yourself with contractor management processes and financial controls. Be ready to discuss how you've handled contractor relationships in previous roles, as this is crucial for ensuring work stays within budget and meets quality standards.
✨Emphasise Customer Focus
Since the role is all about providing a strong customer service experience, prepare to talk about how you've handled complaints and ensured timely resolutions. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
