At a Glance
- Tasks: Provide exceptional service and support across prestigious residential buildings in London.
- Company: Join a dynamic team in a high-quality residential portfolio.
- Benefits: Competitive salary, overtime pay, and diverse work environment.
- Other info: Flexible shifts and opportunities for professional growth in a vibrant setting.
- Why this job: Make a real impact by enhancing residents' living experiences every day.
- Qualifications: 2 years' experience in hospitality or facilities, strong communication skills.
The predicted salary is between 31400 - 31400 £ per year.
We have the following relief porter/concierge role available.
Relief Porter / Concierge
Location: Central & West London. Salary: £31,400 per annum. Hours: 35 per week. Overtime paid at 1.5x.
About the Role
We are seeking a flexible, professional, and service-driven Relief Porter to provide support across a portfolio of prestigious residential buildings in Central & West London.
This is a varied and dynamic position where no two days are the same.
You will play a vital role in ensuring the smooth day‑to‑day operation of each development, delivering exceptional service and creating a welcoming, safe environment for residents and visitors alike.
The role involves a mix of day and night shifts, depending on operational needs, so flexibility is essential.
Key Responsibilities
- Deliver exceptional customer service as a key point of contact for residents and guests.
- Greet and assist residents and visitors, maintaining a professional and welcoming presence.
- Respond promptly to enquiries, accurately logging messages and liaising with property teams.
- Monitor contractors on site, ensuring compliance with security and health & safety procedures.
- Report building issues or safety concerns to management in a timely manner.
- Conduct regular checks of vacant apartments, recording and reporting maintenance requirements.
- Maintain communal areas to a high standard, including refuse management.
- Assist with administrative duties such as meter readings, contractor logs, and maintenance records.
- Carry out ad‑hoc duties to support safe and efficient building operations.
Essential Skills & Experience
- Minimum 2 years’ experience in a similar role (residential, hospitality, or facilities environment).
- Strong customer service and communication skills.
- Confident using Microsoft Office (Word, Outlook).
- Ability to work independently and adapt quickly to new environments.
Desirable
- Experience within luxury residential settings.
- Hospitality background.
- Knowledge of health & safety standards relevant to property management.
Qualifications
- Good standard of education.
- Excellent written and verbal communication skills.
- Personal Attributes
- Professional, approachable, and service‑oriented.
- Flexible and adaptable, with the ability to cover multiple sites and varied shift patterns.
- Highly organised, observant, and detail‑focused.
- A collaborative team player with empathy and respect for others.
Why Join?
This is a unique opportunity to work across a diverse and high‑quality residential portfolio.
You'll gain exposure to a range of prestigious developments while playing a key role in delivering an exceptional living experience for residents and supporting wider property management teams.
If you are proactive, polished, and thrive in a fast‑paced residential environment, we would love to hear from you.
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Permanent Relief Porter/ Concierge Role in London employer: FPMR Ltd
As a leading maintenance service provider in Greater London, we pride ourselves on fostering a supportive and collaborative work environment for our Residential Estate Maintenance Specialists. Our team enjoys competitive salaries, opportunities for professional development, and a strong commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers in estate maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Relief Porter/ Concierge Role in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FPMR Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FPMR Ltd
Don't be shy about reaching out to FPMR Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Permanent Relief Porter/ Concierge Role in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FPMR Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FPMR Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
