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- Tasks: Manage night operations, ensuring top-notch service and safety for residents and guests.
- Company: Luxury residential scheme in SW London with a focus on excellence.
- Benefits: Competitive salary, flexible night shifts, and opportunities for professional growth.
- Why this job: Be the face of luxury living and make a real difference in residents' experiences.
- Qualifications: Experience in management, customer service, and health & safety knowledge required.
- Other info: Join a dynamic team with a commitment to high standards and resident satisfaction.
The predicted salary is between 32000 - 40000 £ per year.
We are working with a luxury residential scheme based in SW London who are looking to make a key hire within their operations team. The Night Duty Manager will be responsible for the day-to-day operations, Health & Safety and line management of the Front of House areas. To be the first point of contact for residents and guests to the development. To ensure all enquiries are dealt with promptly to a superior level of customer service.
Hours: 4 nights on, 4 nights off - 7pm to 7am
Salary: £38,000 - £40,000 per annum - depending on experience
The Role:
- Line management of the Front of House areas.
- Decision-making and problem-solving will be required, given the circumstances of the roles.
- To be a main point of contact, to resolve all residents and visitor's queries and complaints.
- Accountable for all Estate communication via online systems and for these to be communicated and trained to all line reports and to be kept up to date.
- Responsible for accurate handovers.
- To assist in the required onsite duties and provide excellent concierge services as prescribed by the development.
- To be responsible for the required Health and Safety and Security inspections and activities to assist in keeping the development and workplace a safe environment for all.
- To maintain tight security procedures at all times.
- To be responsible for accepting estate items and deliveries and arrange for safe storage.
- To carry out any ad-hoc duties as requested by the management team.
- To attend meetings and training as required which will often be outside of working hours.
Required Experience:
- IOSH qualified ideally.
- Working knowledge of Health and Safety requirements and legislation.
- Knowledge of anti-discrimination & equal opportunity legislation.
- Experience of supervising / managing a team.
- Knowledge and demonstrable experience of key aspects of management practice including principles of effective supervision, appraisal, performance management and employment legislation.
- Staff delegation.
- Professional and patient manner with the ability to remain calm.
- Experience of working in a high-end customer service establishment and well presented.
Night Duty Manager in London employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury residential schemes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully handled complaints or tricky situations in previous roles. This will demonstrate your ability to manage the Front of House areas effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Duty Manager role. Highlight your management experience, especially in high-end customer service settings, and don’t forget to mention your IOSH qualification if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your problem-solving skills and how you handle resident queries with a professional and patient manner.
Showcase Relevant Experience: When filling out your application, be specific about your previous roles. Mention any experience you have with Health & Safety regulations and managing teams, as these are key aspects of the Night Duty Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our luxury residential scheme!
How to prepare for a job interview at FPMR Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Health & Safety regulations and legislation. Since the role involves ensuring a safe environment, being able to discuss relevant laws and practices confidently will show that you're serious about the responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. This role is all about providing superior service, so be ready to share specific instances where you resolved complaints or enhanced guest experiences.
✨Demonstrate Leadership Qualities
As a Night Duty Manager, you'll be managing a team. Think of times when you've successfully led a group or handled a difficult situation. Highlight your decision-making and problem-solving skills during the interview to show you can handle the pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach!
