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For Companies At a Glance
- Tasks: Oversee night operations and ensure top-notch customer service in a luxury setting.
- Company: Luxury residential development company in Greater London.
- Benefits: Competitive salary, 4 on/4 off night shifts, and a dynamic work environment.
- Why this job: Lead a team and create memorable experiences for residents in a prestigious development.
- Qualifications: Strong customer service background, IOSH qualification, and leadership experience.
- Other info: Join a vibrant team and elevate your career in luxury hospitality.
The predicted salary is between 38000 - 40000 £ per year.
A luxury residential development company in Greater London is looking for a Night Duty Manager to oversee operations, manage the Front of House, and ensure high customer service standards.
The role includes:
- Decision-making
- Compliance with Health & Safety regulations
- Staff management
Candidates should have a strong background in customer service, an IOSH qualification, and experience in leading teams.
This position offers a salary of £38,000 - £40,000 per annum and a 4 on/4 off night shift schedule.
Luxury Night Concierge & Operations Lead in London employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Night Concierge & Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury residential sector, especially those who work in concierge or operations roles. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to share specific examples of how you've delivered top-notch customer service and led teams. We want to hear about your decision-making prowess and how you’ve handled challenges in the past.
✨Tip Number 3
Don’t forget to research! Familiarise yourself with the company’s values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Luxury Night Concierge & Operations Lead in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure guests have a fantastic experience, especially in a luxury setting.
Be Clear About Your Leadership Experience: When detailing your past roles, focus on your leadership skills. We’re looking for someone who can manage teams effectively, so share specific examples of how you've led and motivated others.
Mention Your Compliance Knowledge: Since the role involves Health & Safety regulations, it’s crucial to mention any relevant qualifications or experiences. If you’ve got an IOSH qualification, flaunt it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at FPMR Ltd
✨Know Your Customer Service Inside Out
Make sure you can talk confidently about your customer service experience. Think of specific examples where you've gone above and beyond to meet a client's needs, especially in high-pressure situations. This will show that you understand the luxury market and can maintain high standards.
✨Brush Up on Health & Safety Regulations
Since compliance is key for this role, be prepared to discuss relevant Health & Safety regulations. Familiarise yourself with the IOSH qualification requirements and be ready to explain how you've implemented safety protocols in previous roles. This will demonstrate your commitment to maintaining a safe environment.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to lead a team effectively. Prepare to share examples of how you've successfully managed teams in the past, including any challenges you faced and how you overcame them. Highlight your ability to motivate staff and ensure smooth operations during night shifts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer service or how they handle operational challenges at night. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
