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- Tasks: Support older residents with tenancy queries and promote their independence.
- Company: A caring organisation dedicated to enhancing the lives of older people.
- Benefits: Gain hands-on experience, flexible hours, and the chance to make a real difference.
- Other info: Temporary position with potential for extension; driving licence required.
- Why this job: Join a rewarding role where you can positively impact the lives of older residents.
- Qualifications: Experience with older people and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a temporary Independent Living Advisor to support older residents across a housing scheme in East London. This is a hands-on, varied role working directly with residents day to day, ideal for someone who genuinely enjoys working with older people and takes pride in delivering a warm, friendly service.
What the role involves
- You'll be the key point of contact for residents, supporting them with tenancy queries, move-ins, housing benefit guidance, and promoting independence.
- Day to day you'll carry out scheme safety checks, monitor contractor performance, maintain accurate records, and respond to low-level emergencies when they arise.
- Some evening, weekend and mobile working will be required.
Key responsibilities
- Building strong relationships with residents and delivering a high standard of customer service.
- Assisting new residents to settle in and understand their tenancy rights and responsibilities.
- Helping residents access housing benefit support and financial advice.
- Carrying out regular site inspections and health & safety checks including communal areas and lifts.
- Monitoring contractor quality on scheme (grounds maintenance, window cleaning, laundry etc.).
- Completing referrals for assistive technology, aids and adaptations.
- Maintaining detailed and accurate scheme records.
- Responding to emergencies raised through housing colleagues.
What we're looking for
- Essential
- Previous experience working with older people.
- Strong written and verbal communication skills, with the ability to adapt your approach to individual needs.
- Good administrative and numeracy skills.
- Confident using Microsoft Office.
- Ability to work independently and as part of a team.
- A relevant professional or vocational qualification.
- Full UK driving licence.
- Desirable
- Working knowledge of Housing Benefit.
- Experience dealing with bereavement and loss.
- Understanding of housing management and support services.
If you have a caring, proactive approach and enjoy making a real difference to people's lives, we'd love to hear from you.
Contract: Temporary - 1 month (likely to extend)
DBS: Basic required
Driving Licence: Required
Independent Living Advisor in London employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Advisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to working with older people and how you would handle specific situations. Role-play with a friend or family member to build your confidence and refine your answers. The more prepared you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! In a role like Independent Living Advisor, your ability to connect with residents is key. During your interview, share examples of how you've built relationships in the past and how you’ve provided excellent customer service. Let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive and genuinely interested in the role!
We think you need these skills to ace Independent Living Advisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with older people shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the role, like 'customer service' and 'independence', to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. This will help us quickly see your skills and experience without getting lost in the details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FPMR Ltd
✨Know Your Residents
Before the interview, take some time to understand the needs and challenges faced by older residents. Familiarise yourself with common tenancy issues and how to support them. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with older people in the past. Think about times when you adapted your approach to meet individual needs, as this will highlight your ability to build relationships.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to respond to emergencies or resolve conflicts. Highlight your proactive approach and how you maintained a calm demeanour while ensuring the safety and well-being of residents.
✨Familiarise Yourself with Housing Benefits
Brush up on your knowledge of housing benefits and financial advice for older people. Being able to discuss this topic confidently will demonstrate your preparedness and commitment to supporting residents in navigating these systems.