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For Companies At a Glance
- Tasks: Coordinate and deliver exceptional meetings and events while driving commercial growth.
- Company: Dynamic co-working space focused on high-end client experiences.
- Benefits: Competitive salary, professional development, and a vibrant team culture.
- Why this job: Join a fast-paced environment where you can make memorable experiences for clients.
- Qualifications: Experience in hospitality or events, strong communication, and a proactive mindset.
- Other info: Great opportunity for career growth and to lead a passionate team.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and people-focused Experience & Events Assistant Manager to help deliver outstanding meetings and events experiences while driving commercial growth based on a high-end clients co-working development. You will own the end-to-end coordination of meetings and events, ensuring every guest interaction feels professional, welcoming and memorable. Alongside delivery, you will support business development, partnerships and revenue targets, while helping lead the on-site team to operational excellence. This role suits someone who thrives in hospitality-led environments, enjoys building relationships, and has a commercial mindset.
Key Responsibilities
- Customer Experience
- Deliver a consistently high standard of service to customers and visitors.
- Act as a senior ambassador, creating a welcoming and professional environment.
- Handle feedback and queries, resolving issues quickly and effectively.
- Maintain exceptional presentation across all spaces.
- Support customer onboarding and move-ins.
- Manage meetings and events from enquiry through to delivery and follow-up.
- Respond promptly to enquiries and convert them into confirmed bookings.
- Conduct tours, prepare proposals and manage the booking calendar.
- Coordinate suppliers, invoicing and payments.
- Support marketing activity, social media updates and local networking.
- Build partnerships and a calendar of on-site events.
- Contribute to revenue forecasting and performance targets.
- Lead and support on-site team members, setting clear standards and expectations.
- Coach, develop and motivate the team to deliver excellent service.
- Support recruitment, performance management and training.
- Ensure all services are billed correctly and upselling opportunities are captured.
- Support health, safety and compliance standards.
- Ensure operations align with company policies, GDPR and AML requirements.
About You
Skills & Behaviours
- Strong communicator with excellent relationship-building skills.
- Well organised, proactive and commercially minded.
- Resilient, adaptable and a team player with a "can-do" attitude.
Experience
- Proven experience in meetings, events, hospitality or flexible workspace environments.
- Customer-facing experience with a focus on revenue and growth.
- Confident in networking, business development and stakeholder engagement.
- Comfortable using Microsoft 365 (Word, Excel, Outlook).
Qualifications
- GCSEs (or equivalent) in English and Maths.
- First Aid and Fire Marshal training (or willingness to complete).
Events + Experience Assistant in London employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events + Experience Assistant in London
✨Tip Number 1
Get networking! Attend industry events and connect with people in the hospitality and events sector. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for events and customer experience shine through. We want to see how you can create memorable experiences!
✨Tip Number 3
Be proactive! If you see a company you love, reach out directly. Express your interest in their events and how you can contribute to their success. We appreciate enthusiasm and initiative!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows professionalism and keeps you fresh in their minds. Plus, we love a good follow-up!
We think you need these skills to ace Events + Experience Assistant in London
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let us see your enthusiasm for events and hospitality shine through. Share specific experiences where you’ve created memorable moments for guests or successfully managed an event from start to finish.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with our job description. We want to see how your background fits perfectly with the role of Experience & Events Assistant Manager.
Be Professional Yet Approachable: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for someone who can build relationships, so a friendly tone can go a long way in your application.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FPMR Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Events + Experience Assistant. Familiarise yourself with the key responsibilities mentioned in the job description, like managing events from start to finish and delivering exceptional customer service. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with clients or team members in the past. Highlight any experiences where you resolved issues or created memorable guest interactions, as this will demonstrate your people-focused approach.
✨Be Proactive and Organised
The company is looking for someone who is well-organised and proactive. During the interview, discuss how you manage your time and prioritise tasks, especially when coordinating multiple events. You could even mention specific tools or methods you use to stay organised, which will show that you're ready to hit the ground running.
✨Demonstrate Your Commercial Mindset
Since driving commercial growth is a key part of the role, come prepared to talk about how you've contributed to revenue targets in previous positions. Share any experiences where you identified upselling opportunities or helped improve business development, as this will highlight your understanding of the commercial aspects of the job.
