At a Glance
- Tasks: Be the friendly face of a luxury residential development, ensuring safety and excellent service.
- Company: Join a prestigious property management team in North London.
- Benefits: Earn up to £32,000 with a supportive work environment and immediate start.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in residents' lives while enjoying a varied role.
- Qualifications: 2+ years in customer service, strong communication, and organisational skills.
The predicted salary is between 32000 - 32000 £ per year.
- Concierge - Luxury Residential Development
- Development: Luxury residential development
About the Role
We are looking for a professional, friendly and proactive Concierge to join the team at a prestigious residential development in North London.
As the first point of contact for residents, visitors and contractors, you will play an important role in creating a welcoming, safe and well-maintained environment for everyone living and working on the development.
This is an excellent opportunity for an experienced Concierge who takes pride in delivering outstanding customer service and enjoys building strong relationships with residents.
Key Responsibilities
- Resident & Front-of-House Services
- Provide a professional, warm and welcoming front-of-house service.
- Respond to resident enquiries and requests promptly and professionally.
- Build positive and professional relationships with residents.
- Assist new residents with their move-in and settling-in process.
- Security & Safety
- Monitor CCTV and access control systems.
- Manage authorised access to the development.
- Carry out regular patrols of communal areas, car parks, plant rooms and grounds.
- Report and record any security or safety concerns.
- Assist with emergency situations when required.
- Parcel & Key Management
- Receive and securely store resident parcels.
- Maintain accurate parcel and key logs.
- Manage the secure collection and handover of parcels and keys.
- Estate Inspections
- Carry out regular inspections of communal and external areas, including: Entrances and communal areas
- Lifts, stairwells and corridors
- Car parks and refuse areas
- External grounds
- Plant rooms and service cupboards
- Lighting and fire exits
Any faults, damage, leaks, alarms or maintenance issues should be reported promptly.
- Contractor Management
- Provide access to authorised contractors.
- Verify contractor identification and access requirements.
- Monitor works taking place across the development.
- Report any damage, issues or concerns to the Property Manager.
- Administration
- Maintain an accurate site diary.
- Record inspections, incidents and contractor visits.
- Report maintenance issues and follow up where required.
- Assist with resident and site communications.
- What We’re Looking For
- A minimum of 2 years' experience in a Concierge or similar customer-facing role.
- Excellent customer service and communication skills.
- A professional, approachable and well-presented manner.
- Strong organisational and administrative skills.
- Good IT skills and attention to detail.
- A reliable and proactive approach to their work.
- The ability to remain calm and professional under pressure.
- A genuine passion for providing excellent service to residents.
- Working Relationships
You will work closely with the Property Manager, residents, leaseholders, tenants, commercial occupiers, contractors, maintenance teams and emergency services.
A Typical Day
Your day will include morning estate inspections, CCTV and access monitoring, resident enquiries, parcel management, contractor access and regular patrols of the development.
You will also be responsible for afternoon inspections, updating site records, reporting maintenance or security issues and ensuring a thorough handover at the end of the day.
What We Offer
- Salary up to £32,000 gross per annum
- Monday-Saturday working pattern
- Immediate start available
- Opportunity to work within a prestigious residential development
- Supportive property management team
- Varied and resident-focused role
- #J-18808-Ljbffr
Day Concierge - North London employer: FPMR Ltd
As a leading maintenance service provider in Greater London, we pride ourselves on fostering a supportive and collaborative work environment for our Residential Estate Maintenance Specialists. Our team enjoys competitive salaries, opportunities for professional development, and a strong commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers in estate maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge - North London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to FPMR Ltd
Don't be shy about reaching out to FPMR Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Concierge - North London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FPMR Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FPMR Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
