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- Tasks: Deliver top-notch customer service and ensure a secure, welcoming environment for residents.
- Company: Luxury development in South West London with a focus on excellence.
- Benefits: Competitive salary, supportive team, and a dynamic work environment.
- Why this job: Be the face of luxury living and make a real difference in residents' lives.
- Qualifications: 5+ years in concierge or building management, strong communication skills.
- Other info: Opportunity to grow in a prestigious setting with a focus on community.
The predicted salary is between 28500 - 31000 £ per year.
Our client is currently seeking an experienced Concierge/Building Manager to join the team at a luxury development in South West London.
Hours: Monday - Friday, 07:30am - 16:00pm
Salary: £28,500 - £31,000 Per Annum
Main duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.
- Managing the bins stores.
- General upkeep of the development.
Requirements:
- Minimum 5 years' experience in a concierge or similar building management role.
- Working knowledge of Microsoft Office, particularly Excel, Word, and Outlook, with the ability to create and edit documents, manage email communications and handle basic data entry and reporting tasks.
- Strong communication and interpersonal skills.
- Highly reliable and proactive with excellent attention to detail.
- Discreet and trustworthy (key holding and access control responsibilities).
- The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Concierge/Building Manager in London employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge/Building Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management or hospitality sectors. You never know who might have a lead on that perfect Concierge/Building Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for residents.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just wait for the application window to open. Reach out directly to the hiring manager or team via LinkedIn to express your interest.
✨Tip Number 4
Keep it tidy! Make sure your online presence is professional. Update your LinkedIn profile with relevant experience and skills that match the Concierge/Building Manager role. And remember, apply through our website for the best chance!
We think you need these skills to ace Concierge/Building Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in previous roles, so share those stories!
Be Professional and Courteous: Since you'll be the face of our luxury development, it's crucial to convey professionalism in your written application. Use a polite tone and ensure your grammar and spelling are spot on – first impressions count!
Demonstrate Your Multi-Tasking Abilities: We know that being a Concierge/Building Manager means juggling multiple tasks at once. In your application, give examples of how you've successfully managed various responsibilities under pressure. Show us you can handle it all!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at FPMR Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge/Building Manager. Familiarise yourself with the key duties mentioned in the job description, such as delivering excellent customer service and maintaining security protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you've excelled in providing top-notch service. Think about specific situations where you anticipated a resident's needs or resolved complaints effectively. Sharing these stories will highlight your suitability for the position.
✨Demonstrate Your Multi-Tasking Abilities
The job requires managing multiple tasks in a high-pressure environment, so be ready to discuss how you handle such situations. Prepare to share examples of times when you successfully prioritised tasks or managed competing demands. This will reassure the interviewer that you can thrive in their fast-paced setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the challenges they face, or how success is measured in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
