At a Glance
- Tasks: Be the friendly face of our workspace, ensuring top-notch customer service and smooth operations.
- Company: Join a leading flexible workspace provider in the heart of London.
- Benefits: Full-time role with Monday to Friday hours and a vibrant work environment.
- Other info: Opportunity to grow in a dynamic workspace with a focus on compliance and safety.
- Why this job: Make a real impact by creating great first impressions and building lasting relationships.
- Qualifications: Customer service experience and confidence with Microsoft Office 365 are essential.
The predicted salary is between 25000 - 30000 £ per year.
If you're someone who takes real pride in creating a great first impression, keeps a cool head when things get busy, and genuinely enjoys working with people every day, this could be a great fit. Our client is a flexible workspace provider based in London, and they're looking for a Centre Operations Assistant to join their on-site team.
About our client
Our client operates a professional flexible workspace centre in London, providing office space, meeting rooms, and workspace solutions to a range of businesses. They take their service standards seriously and operate with a strong focus on compliance, safety, and customer experience.
The role
Reporting to the Centre Operations Manager, you'll be the face of the centre day to day. This is a varied, hands-on role that blends customer service with building operations, health and safety compliance, and some commercial responsibility. It's fully site-based, full-time, Monday to Friday.
What you'll be doing
- Welcoming customers and visitors to the centre and delivering a consistently high standard of service
- Conducting pre-event inspections of meeting rooms and show offices ahead of viewings and bookings
- Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance
- Supporting customer move-ins and building lasting relationships with existing customers to identify upselling opportunities
- Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements
- Handling general administration and coordinating planned works with contractors
Skills and experience
Essential
- Previous customer service experience in a face-to-face environment
- Confident using Microsoft Office 365, including Word, Excel, and Outlook
- Strong attention to detail and good organisational skills
- Comfortable working independently and using your own initiative
- Clear, confident communicator with a can-do attitude
Desirable
- Familiarity with health and safety processes or compliance administration
- Experience in a workspace, facilities, hospitality, or property environment
Centre Operations Assistant in London employer: FPMR Ltd
As a leading maintenance service provider in Greater London, we pride ourselves on fostering a supportive and collaborative work environment for our Residential Estate Maintenance Specialists. Our team enjoys competitive salaries, opportunities for professional development, and a strong commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers in estate maintenance.
