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- Tasks: Lead a team to create amazing customer experiences and drive revenue growth.
- Company: Join a vibrant, community-focused workspace in Reading.
- Benefits: Competitive salary, benefits, and opportunities for personal growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hospitality or customer-facing roles with strong commercial acumen.
- Other info: Be part of a dynamic team that values innovation and community.
The predicted salary is between 40000 - 50000 £ per year.
Location: Reading
Salary: £40,000 - 50,000 DOE + benefits
About the Role: We are looking for a hands-on leader to drive exceptional customer experiences, operational excellence, and strong commercial outcomes. You will oversee day-to-day centre operations, lead a high-performing team, and maximise revenue from coworking memberships and events. This role combines senior site leadership with commercial ownership, ensuring budgets and KPIs are consistently exceeded.
Key Responsibilities
- Lead and develop the on-site team, fostering a customer-focused culture.
- Manage centre operations, from reception to facilities, ensuring smooth, high-quality delivery.
- Drive revenue growth through memberships and events, monitoring budgets and costs.
- Maintain health, safety, compliance, and quality standards.
- Build relationships with visitors, members, and community stakeholders.
- Identify opportunities to improve processes, efficiency, and service delivery.
What We Are Looking For
- Proven experience in hospitality, flexible workspace, or customer-facing operations.
- Strong commercial focus with experience in revenue growth and business development.
- Strategic, proactive, and solutions-oriented leader.
- Exceptional communication and stakeholder management skills.
- Events management background.
- Highly organised, resilient, and able to work autonomously.
Why Join Us
- Lead a dynamic, community-focused environment.
- Drive meaningful customer experiences and operational excellence.
- Shape the success of a busy, fast-paced centre.
Centre Experience Commercial Manager in London employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Experience Commercial Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in hospitality and customer service. This will help you showcase how you can drive exceptional customer experiences and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in revenue growth and business development makes you the perfect fit for the Centre Experience & Commercial Manager role. Keep it concise and focus on your achievements that relate directly to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Show us you’re serious about joining our team!
We think you need these skills to ace Centre Experience Commercial Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Centre Experience & Commercial Manager role. Highlight your leadership in customer-focused environments and any relevant commercial achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for creating exceptional customer experiences and how your background in hospitality or flexible workspace aligns with what we’re looking for. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive revenue growth and manage operations effectively. Numbers speak volumes, so don’t shy away from sharing metrics that highlight your success!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at FPMR Ltd
✨Know Your Numbers
Make sure you’re familiar with the financial aspects of the role. Understand how revenue growth is measured and be ready to discuss your experience with budgets and KPIs. This shows you’re not just a people person but also commercially savvy.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in developing teams and fostering a customer-focused culture. Think about specific situations where you’ve motivated your team or improved service delivery.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges, like managing a busy event or resolving a customer complaint. Practise your responses to demonstrate your strategic thinking and problem-solving abilities.
✨Connect with the Community
Research the local community and any partnerships the centre has. Be prepared to discuss how you would build relationships with visitors and stakeholders, showing that you understand the importance of community engagement in this role.
