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For Companies At a Glance
- Tasks: Support older residents with tenancy queries and promote their independence.
- Company: A caring organisation dedicated to enhancing the lives of older people.
- Benefits: Gain hands-on experience while making a real difference in the community.
- Other info: Temporary position with potential for extension; flexible working hours required.
- Why this job: Join a rewarding role where you can positively impact the lives of older residents.
- Qualifications: Experience with older people and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a temporary Independent Living Advisor to support older residents across a housing scheme in East London. This is a hands-on, varied role working directly with residents day to day ideal for someone who genuinely enjoys working with older people and takes pride in delivering a warm, friendly service.
What the role involves
- You'll be the key point of contact for residents, supporting them with tenancy queries, move-ins, housing benefit guidance, and promoting independence.
- Day to day you'll carry out scheme safety checks, monitor contractor performance, maintain accurate records, and respond to low-level emergencies when they arise.
- Some evening, weekend and mobile working will be required.
Key responsibilities
- Building strong relationships with residents and delivering a high standard of customer service.
- Assisting new residents to settle in and understand their tenancy rights and responsibilities.
- Helping residents access housing benefit support and financial advice.
- Carrying out regular site inspections and health & safety checks including communal areas and lifts.
- Monitoring contractor quality on scheme (grounds maintenance, window cleaning, laundry etc.).
- Completing referrals for assistive technology, aids and adaptations.
- Maintaining detailed and accurate scheme records.
- Responding to emergencies raised through housing colleagues.
What we're looking for
Essential
- Previous experience working with older people.
- Strong written and verbal communication skills, with the ability to adapt your approach to individual needs.
- Good administrative and numeracy skills.
- Confident using Microsoft Office.
- Ability to work independently and as part of a team.
- A relevant professional or vocational qualification.
- Full UK driving licence.
Desirable
- Working knowledge of Housing Benefit.
- Experience dealing with bereavement and loss.
- Understanding of housing management and support services.
If you have a caring, proactive approach and enjoy making a real difference to people's lives, we'd love to hear from you. To apply or find out more, get in touch with the team today.
Contract: Temporary - 1 month (likely to extend)
DBS: Basic required
Driving Licence: Required
Independent Living Advisor employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the care and housing sectors. Let them know you're on the lookout for roles like the Independent Living Advisor. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! Volunteer or take part in community events related to elderly care. This not only boosts your CV but also shows your genuine passion for working with older people, which is key for this role.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as an Independent Living Advisor. Think about how you'd handle tenancy queries or support residents in emergencies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making a difference in the lives of older residents.
We think you need these skills to ace Independent Living Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with older people shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your previous experience and skills that align with the role of an Independent Living Advisor. We love seeing how you can bring your unique strengths to our team!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping residents with tenancy queries and other important matters.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Accurate records are crucial in this role, and we want to see that you pay attention to detail. Apply through our website to ensure your application gets to us smoothly!
How to prepare for a job interview at FPMR Ltd
✨Know Your Residents
Before the interview, take some time to understand the needs and challenges faced by older residents. Familiarise yourself with common tenancy issues and how to support them. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with older people in the past. Think about times when you adapted your approach to meet individual needs, as this will highlight your ability to build relationships.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss situations where you've had to respond to emergencies or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach and ability to think on your feet.
✨Familiarise Yourself with Housing Benefits
Brush up on your knowledge of housing benefits and financial advice for older residents. Being able to discuss this topic confidently will demonstrate your preparedness and understanding of the role's responsibilities, making you a more attractive candidate.