At a Glance
- Tasks: Be the friendly face of housing services, helping customers and resolving issues.
- Company: Join a supportive Housing Association making a difference in communities.
- Benefits: Earn £21.38 per hour with potential for contract extension and valuable experience.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact in your community while developing essential skills.
- Qualifications: Great communication skills and a full UK driving licence are essential.
The predicted salary is between 19453 - 19453 € per year.
A 3-month temporary contract (extension likely) for a Customer Liaison Officer in Nottingham, with a rate of £21.38 per hour (£19,453 per annum pro rata). This is a full-time position requiring a driving licence and a basic DBS check.
The Opportunity:
PMR is working with a Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery, ideal for someone who thrives working independently, enjoys direct customer contact, and is confident managing a varied workload across housing, estates, lettings, income, and ASB.
The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams, and upholding high service standards throughout.
The Role
- Provide a visible, accessible face-to-face service to renting customers, homeowners, and shared-owners in line with the Service Style.
- Coordinate and track actions with Estate Services, Asset Services, and Specialist teams to resolve customer issues and meet or exceed expectations.
- Complete regular estate inspections, identifying and addressing quality and safety issues promptly.
- Address anti-social behaviour, fly-tipping, graffiti, and safeguarding concerns in line with procedure.
- Support income maximisation and debt reduction across defined customer areas.
- Deliver an effective lettings service, ensuring a positive customer experience from day one.
- Complete Health & Safety and compliance actions including Fire Risk Assessments.
- Attend court hearings and support eviction processes where required.
- Act as the primary contact for local stakeholders including residents' associations, Local Authority services, and the police.
- Manage own appointment diary and organise customer visits in response to service requests.
- Use performance data to monitor and improve own outputs and those of others.
- Maintain accurate and detailed customer records on Guinness systems.
- Manage allocated budget and remain within agreed parameters.
Skills & Experience
Essential:
- Excellent customer service skills with strong communication and interpersonal ability.
- Highly self-motivated with the ability to plan and work effectively with minimal supervision.
- Strong time management and prioritisation skills, with a value-for-money approach.
- Confident using mobile technology and IT systems while working in the field.
- Proven problem-solving and decision-making skills, with resilience in challenging situations.
- Comfortable analysing data and drawing practical conclusions.
- Experience working in an environment of legislative and organisational change.
Desirable:
- Experience working in the housing or property sector.
- Knowledge of regulatory legislation for social housing.
- Academic or professional qualifications in Housing and/or Tenancy Management.
- Previous budget management experience.
Additional Requirements:
- Full UK driving licence - essential.
- Mobile working required.
- Flexibility for occasional evening and weekend working.
- Willingness to travel to other regional or national locations as needed.
Housing Officer - Temp employer: FPMR Ltd
At PMR, we pride ourselves on being an excellent employer, offering a supportive work culture that values community engagement and personal growth. As a Housing Officer in Nottingham, you'll enjoy competitive pay, opportunities for professional development, and the chance to make a real difference in people's lives while working independently in a dynamic environment. Our commitment to high service standards and employee well-being makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Temp
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Officer - Temp
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your customer service skills and any relevant experience in housing or property sectors. We want to see how you fit into our community-focused approach!
Show Off Your Communication Skills:Since this role is all about liaising with customers and stakeholders, let your communication skills shine through in your application. Use clear, concise language and provide examples of how you've successfully resolved issues in the past.
Demonstrate Your Problem-Solving Ability:We love candidates who can think on their feet! Include specific instances where you've tackled challenges head-on, especially in customer-facing roles. This will show us that you're ready for the varied workload this position entails.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at FPMR Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities, especially around customer service and problem-solving. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of direct customer contact, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully resolved issues or managed difficult conversations. This will highlight your ability to connect with customers effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential challenges you might face in the role, such as dealing with anti-social behaviour or coordinating with various teams. Practising your responses will help you stay calm and articulate during the interview.
✨Highlight Your Flexibility
This job requires some flexibility, including working evenings or weekends. Be ready to discuss your availability and willingness to adapt to the needs of the role. Sharing past experiences where you've successfully managed a varied workload will also demonstrate your self-motivation and time management skills.
