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- Tasks: Deliver top-notch customer service and ensure a secure environment for residents.
- Company: Join a prestigious residential development with a focus on excellence.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be the face of our community and make a real difference in residents' lives.
- Qualifications: Experience in high-end hospitality and strong communication skills required.
- Other info: Lead a team of porters and manage site contractors for a seamless operation.
The predicted salary is between 36000 - 60000 £ per year.
Main duties include:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures.
- Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
- Assist with Move In's/Move Out's.
- Manage 4 porters on site.
- Manage and arrange all contractors required on site.
Requirements:
- Experience in Residential or 5* Hotels.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
- The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Head Porter employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Porter
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Head Porter role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, consider role-playing common scenarios with a friend. This will help you feel more confident when discussing how you would handle resident concerns during interviews.
✨Tip Number 3
Show off your multi-tasking abilities! Prepare examples of times you've successfully juggled multiple responsibilities in high-pressure situations. This will demonstrate your capability to prioritise tasks effectively, which is key for a Head Porter.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Head Porter
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in the past, so share those stories!
Be Professional and Courteous: Since you'll be greeting residents and guests, it's crucial to convey your professionalism in your application. Use a polite tone and make sure your writing reflects the courteous nature we expect from our team.
Demonstrate Your Multi-Tasking Abilities: We know that the Head Porter role can get hectic, so show us how you handle multiple tasks at once. Include examples of how you've prioritised effectively in high-pressure situations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at FPMR Ltd
✨Know Your Customer Service Basics
Since the role of Head Porter revolves around delivering excellent customer service, brush up on your customer service principles. Think about examples from your past experiences where you went above and beyond for a resident or guest. This will show that you understand the importance of being an ambassador for the company.
✨Demonstrate Your Multi-Tasking Skills
In a high-pressure environment, being able to multi-task is crucial. Prepare to discuss specific situations where you successfully managed multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you prioritised effectively.
✨Familiarise Yourself with Security Protocols
Given the emphasis on maintaining a secure environment, it’s important to know basic security protocols. Research common practices in residential settings or hotels. Be ready to discuss how you would handle visitor verification and any security concerns that may arise.
✨Showcase Your Leadership Experience
As you'll be managing a team of porters, highlight any previous leadership roles you've held. Talk about how you motivated your team, handled conflicts, or improved team performance. This will demonstrate your capability to manage and arrange contractors effectively.
