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- Tasks: Lead a team to deliver top-notch customer experiences in a flagship build-to-rent site.
- Company: Join a market-leading operator in the build-to-rent sector, known for its successful properties.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact on residents' lives while enhancing your leadership skills in a thriving community.
- Qualifications: Experience in residential management, team leadership, and budget oversight is essential.
- Other info: Weekends required; send your CV today to seize this exciting opportunity!
The predicted salary is between 43200 - 72000 £ per year.
A fantastic opportunity to join a market-leading build-to-rent operator as General Manager of a flagship site in Birmingham.
This hugely successful company operates build-to-rent buildings on behalf of investors, ensuring a seamless customer journey as well as a profitable building.
The role of General Manager is responsible for leading an on-site team to deliver exceptional customer experience, ensuring that issues are resolved in a timely manner and that customers are updated at all times. You will also be responsible for leasing, minimizing voids, budget management, and H&S compliance.
The successful candidate should be relentless in their desire to improve standards for all residents and ensure that the team is focused on delivering resident experience KPIs. You must also have a commercial mindset and be able to report to the client regarding budget versus expenditure and make recommendations to ensure the success of the property.
What you will do:
- Recruit, motivate, coach, and develop staff, overseeing new employee onboarding.
- Complete regular 1:1 meetings with the onsite team leaders and ensure they are also doing the same with their direct line reports.
- Conduct regular competitor analysis.
- Devise marketing and lease-up strategy.
- Support the resident journey from enquiry through to move-in.
- Control all costs within budget.
- Establish and deliver additional income streams.
- Conduct weekly building checks.
- Maintain excellent working relationships with external contractors and suppliers.
- Manage PPM schedules.
- Responsible for H&S compliance.
- Create a best-in-class community.
- Ensure all team members provide excellent service to residents.
What you should bring:
- Previous experience of managing a development in the residential living space.
- Experience in managing a team of at least 6 people.
- Experience in managing a budget.
- Understanding of H&S compliance and complex facilities management.
- Strong team leadership experience.
- Exceptional customer service experience.
- Leasing experience.
- A motivated and winning attitude.
- A warm and friendly approach.
- Financial acumen.
- ARLA – Desirable.
- IOSH – Desirable.
- Experience of mobilizing a site – Desirable.
5 days per week – weekends required.
If you are interested in finding out more, please send your CV today!
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General Manager - Build to Rent employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Build to Rent
✨Tip Number 1
Familiarize yourself with the build-to-rent market in Birmingham. Understanding local trends, competitor offerings, and resident preferences will give you an edge during interviews and help you articulate how you can enhance the customer experience.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific strategies you've used to motivate and develop staff, as this is crucial for the General Manager role.
✨Tip Number 3
Brush up on your financial management skills. Be prepared to discuss how you've managed budgets in previous roles, including any strategies you've implemented to minimize costs and maximize income streams.
✨Tip Number 4
Showcase your customer service expertise by sharing stories that demonstrate your commitment to enhancing the resident experience. Think about specific challenges you've faced and how you resolved them to ensure satisfaction.
We think you need these skills to ace General Manager - Build to Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing residential developments and leading teams. Emphasize your customer service skills and any financial management experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the build-to-rent sector. Discuss your previous successes in similar roles and how you can contribute to enhancing the resident experience at this flagship site.
Highlight Leadership Experience: In your application, focus on your leadership style and how you've successfully motivated and developed teams in the past. Provide specific examples of how you've improved team performance and customer satisfaction.
Showcase Financial Acumen: Demonstrate your understanding of budget management and financial reporting. Include examples of how you've managed budgets effectively and made recommendations that led to cost savings or increased revenue.
How to prepare for a job interview at FPMR Ltd
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate and develop staff, and any specific examples of successful team management.
✨Demonstrate Financial Acumen
Since budget management is crucial for this role, come ready to talk about your experience with managing budgets, controlling costs, and making financial recommendations. Highlight any relevant metrics or outcomes from your past roles.
✨Emphasize Customer Service Excellence
Exceptional customer service is key in this position. Prepare to share examples of how you've improved customer experiences in the past and how you plan to ensure a seamless journey for residents at the new site.
✨Understand H&S Compliance
Familiarize yourself with health and safety regulations relevant to residential living. Be ready to discuss your understanding of compliance and how you've implemented safety measures in previous roles.
