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For Companies At a Glance
- Tasks: Lead estate management, ensuring high standards and effective service delivery across a West London commercial estate.
- Company: Join a dynamic team focused on operational excellence and sustainability in estate management.
- Benefits: Enjoy a full-time role with potential for flexible hours and opportunities for professional growth.
- Why this job: Make a real impact on estate operations while collaborating with diverse teams and external partners.
- Qualifications: 5+ years in estate management, strong communication skills, and knowledge of health & safety regulations required.
- Other info: Be part of a mission-driven organization that values integrity, creativity, and proactive problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Estate & Services Manager
Full Time, 40 hours per week, 08.30 – 17.30 Monday to Friday (flexibility required to ensure continuity of estate management cover)
Job purpose:
A key role in ensuring the Estate and Services Management of a West London commercial estate is operating efficiently, effectively, and safely, in line with expected high standards and operational business strategies. You will work with all departments and external service partners to ensure service delivery aligns with the overall Mission, Vision, Values, and Objectives. Reporting to the Head of Operations, this role will also have direct reports.
Key accountabilities:
- Estate Management: Facilitating the planning, developing, and implementation of the estate strategy across the site area.
- Ensuring all external areas, gardens, and grounds are clean and maintained through effective management of contractors.
- Contract Management: Taking an active lead in managing Service Partner contracts such as Guest Services (Cleaning) and Landscaping & Wildlife, and supporting additional Service Partner contracts where necessary.
- Day-to-day management of the highest standards of excellence for all areas across the estate and services.
- Full financial accountability for the estate and services budgets ensuring accurate tracking and involvement in forecast planning.
- Supporting business continuity by assisting with Project, Lifecycle Replacement, and Fabric work.
- Influencing sustainable asset management in line with the business strategy, including working with the Sustainability Data Analyst and Waste & Recycling Manager on areas like energy, waste, recycling, and biodiversity.
- Supporting car parking management across the estate.
- Ensuring breaches of standards or procedures, non-compliance, or observations are investigated and resolved, with corrective actions taken.
- Determining health and safety training needs and assisting in establishing the training programme.
- Preparation of presentations for webinars, meetings, and reports, and assisting in writing submission documents for external stakeholder engagement.
- Leading the Health & Safety Management of all guests, visitors, members of the public, property management staff, and service providers.
- Providing on-call support for Emergency Procedures and Disaster Recovery.
- Monitoring and analysing claims and incident reports, developing responses, including preventative actions and health and safety programmes.
Personal Attributes:
- At least 5 years of experience managing an estate in a similar environment.
- Knowledge of soft services, such as cleaning and grounds management (desirable for all areas).
- IOSH Managing Safely as a minimum, NEBOSH General Certificate is desirable.
- Experience in planning and managing budgets.
- Ability to prioritise and handle a multi-tasking environment with attention to detail.
- Experience conducting site inspections and ensuring Health & Safety regulations are adhered to.
- High levels of integrity, discretion, ethical and professional business approach, and credibility.
- Proactive attitude with strong organisational, project, and stakeholder management skills.
- Solid organisational skills, including multitasking and attention to detail.
- Ability to think ahead, anticipate needs, and prioritise accordingly.
- Champions service excellence, maintaining policies, procedures, and standards.
- Experience overseeing external contractors, property maintenance, and major works.
Personal Skills:
- Strong communication skills (verbal, written, and interpersonal).
- Ability to develop written business content.
- Strategic thinking and ability to adjust available solutions.
- Creativity and resourcefulness in executing project plans and campaigns.
- Strong analytical skills to critically assess data and improve quality of deliverables.
- Confident decision-maker and problem-solver.
- Ability to communicate effectively at all levels.
- Good IT skills in all Microsoft Office applications and project management tools.
If you’re interested, please click apply. We aim to respond to all candidates within two weeks of applying.
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Estates Services Manager employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Services Manager
✨Tip Number 1
Make sure to highlight your experience in managing estates, especially in a commercial environment. Use specific examples of how you've successfully implemented estate strategies and managed contractors to ensure high standards.
✨Tip Number 2
Demonstrate your knowledge of health and safety regulations by discussing any relevant certifications you hold, like IOSH or NEBOSH. This will show that you're serious about maintaining safety standards on the estate.
✨Tip Number 3
Emphasize your financial management skills by providing examples of how you've effectively managed budgets in previous roles. Highlight your ability to track expenses and forecast future needs.
✨Tip Number 4
Showcase your strong communication and stakeholder management skills. Discuss how you've successfully collaborated with various departments and external partners to achieve service excellence.
We think you need these skills to ace Estates Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Estates Services Manager position. Make sure you understand the key accountabilities and personal attributes required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience managing estates or similar environments. Be specific about your achievements in contract management, budget planning, and health and safety compliance.
Showcase Your Skills: Demonstrate your strong communication skills and ability to develop written business content. Provide examples of how you've successfully managed projects and stakeholders in previous roles.
Tailor Your Application: Customize your cover letter to reflect the company's mission, vision, values, and objectives. Mention how your proactive attitude and strategic thinking align with their goals for estate management.
How to prepare for a job interview at FPMR Ltd
✨Showcase Your Estate Management Experience
Be prepared to discuss your previous experience managing estates, particularly in a commercial environment. Highlight specific projects or challenges you've faced and how you successfully navigated them.
✨Demonstrate Your Contract Management Skills
Since contract management is a key part of this role, come ready to talk about your experience with managing service partner contracts. Provide examples of how you've ensured high standards and compliance in past roles.
✨Highlight Your Health & Safety Knowledge
Given the importance of health and safety in this position, be sure to mention any relevant certifications like IOSH or NEBOSH. Discuss how you've implemented health and safety protocols in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to prioritize tasks or manage multiple projects simultaneously, and be ready to share your thought process.
