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- Tasks: Manage a vibrant residential community and enhance the resident experience.
- Company: Dynamic property management firm with a focus on community building.
- Benefits: Competitive salary, hands-on role, and opportunities for personal growth.
- Other info: Join a supportive team and enjoy diverse daily challenges.
- Why this job: Make a real impact in a fast-paced environment while shaping a thriving community.
- Qualifications: Experience in property management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an energetic, customer-focused Lettings & Property Manager to take ownership of an exciting Build-to-Rent portfolio in Reading. Covering two modern schemes totalling 220 apartments, you'll play a central role in delivering an exceptional resident experience while driving leasing performance from first enquiry through to move-in and beyond. In this role, you'll be the face of the development, leading day-to-day operations on site, building a vibrant resident community, and ensuring the highest standards of presentation, service, and engagement. This is a hands-on, high-impact position where no two days are the same, offering real autonomy and the chance to shape the success and atmosphere of a growing residential community. If you thrive in a fast-paced environment where customer experience, operational excellence, and community building come together, this is a standout opportunity to make your mark!
Key Responsibilities
- Take full ownership of the resident journey, from enquiry and viewings through to move-in and ongoing tenancy management.
- Drive leasing activity by responding to enquiries, conducting viewings, and converting interest into successful lets.
- Ensure communal areas and apartments are always presented to a best-in-class standard.
- Act as a key point of contact for residents, delivering outstanding customer service and resolving issues efficiently.
- Build and nurture a strong community through events, communication strategies, and resident engagement initiatives.
- Coordinate maintenance, contractor appointments, and defect resolution to maintain service levels.
- Oversee tenancy administration, including vetting, documentation, check-ins/outs, and deposit returns.
- Support Health & Safety compliance across the development.
- Coach, develop, and motivate on-site team members to deliver consistently high performance.
Your Requirements
- Proven experience in lettings, property management, or Build-to-Rent environments.
- Strong customer service mindset with a proactive, solutions-focused approach.
- Confident communicator with excellent written and verbal skills.
- Highly organised, detail-oriented, and able to manage multiple priorities effectively.
- Personable, outgoing, and passionate about creating great resident experiences.
- Commercial awareness and solid financial understanding.
- Tech-savvy, with confidence using systems and social media platforms.
Assistant Resident Service Manager in England employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Resident Service Manager in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Assistant Resident Service Manager, especially your customer service skills and community-building ideas.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for creating great resident experiences shine through. Share specific examples of how you've built community in past roles – this is what will set you apart!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Resident Service Manager in England
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you can take ownership of the resident journey and create a vibrant community!
Highlight Relevant Experience: Make sure to showcase any previous experience in lettings or property management. We’re looking for someone who knows the ins and outs of the industry, so don’t hold back on sharing your successes!
Be Personable and Engaging: Your written application should reflect your outgoing personality. Use a friendly tone and demonstrate your ability to connect with residents and team members alike. We love a good communicator!
Tailor Your Application: Take the time to customise your application for this role. Mention specific responsibilities from the job description that excite you and explain how you can contribute to our success. Remember, apply through our website for the best chance!
How to prepare for a job interview at FPMR Ltd
✨Know the Portfolio Inside Out
Before your interview, make sure you research the Build-to-Rent portfolio you'll be managing. Familiarise yourself with the specific schemes in Reading, their unique features, and what makes them stand out. This will show your potential employer that you're genuinely interested and ready to take ownership.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional resident experiences, prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved issues or created a positive atmosphere, as this will highlight your proactive, solutions-focused approach.
✨Demonstrate Your Community-Building Ideas
Come prepared with ideas on how to build a vibrant resident community. Whether it's through events, communication strategies, or engagement initiatives, showing that you have a vision for fostering community spirit will impress your interviewers and align with the role's key responsibilities.
✨Be Ready to Discuss Operational Excellence
This position requires strong organisational skills and attention to detail. Be ready to discuss how you manage multiple priorities effectively and ensure high standards in property presentation and service delivery. Sharing specific examples of your past experiences will help illustrate your capabilities.