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- Tasks: Deliver top-notch customer service to residents and guests in a luxury setting.
- Company: Join a prestigious luxury development in vibrant West London.
- Benefits: Enjoy a competitive salary, flexible rota, and a dynamic work environment.
- Why this job: Be the friendly face of luxury living and make a difference every day.
- Qualifications: Previous concierge or front-of-house experience in hospitality is preferred.
- Other info: Great opportunity for career growth in a high-end environment.
The predicted salary is between 24000 - 36000 £ per year.
Our client is looking to hire for a Day Concierge to work at their luxury development in West London. The purpose of the Day Concierge is to provide superior levels of customer service to residents and guests, carrying out day-to-day duties to the highest standard.
Hours: 4on 4off rota, 7am to 7pm
Salary: £30,000 per annum
Duties:
- Welcoming residents and visitors into the building in a polite and friendly manner.
- Provide a presence in the building and in the main reception area.
- Dealing with all residents requests and complaints efficiently.
- Taking inbound phone calls, redirecting or taking messages as required.
- Accurate parcel handling and recording.
- Key management including signing out of key cards to contractors and ensuring their prompt return.
- Maintaining a log book of current and past contractors and on site visitors.
- Internal and external patrols of the development.
Ideal candidates will have previous residential Concierge experience, or have worked in a similar front of house environment within luxury hospitality or hotels.
Please apply with your CV and we will be in touch should you be successful, please note that if you do not hear back within 14 days you should assume you have been unsuccessful for this role.
Candidates will need to prove they have the right to work in the UK and be able to undergo relevant vetting checks.
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Day Concierge, West London employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge, West London
✨Tip Number 1
First things first, make sure you know the ins and outs of the Day Concierge role. Brush up on your customer service skills and be ready to showcase how you can create a welcoming atmosphere for residents and guests. We want to see that you can handle requests and complaints like a pro!
✨Tip Number 2
Networking is key! Reach out to people in the luxury hospitality sector or even current concierges. They might have some insider tips or even know about openings before they’re advertised. Plus, it shows you’re proactive and genuinely interested in the role.
✨Tip Number 3
When you get that interview, don’t just prepare answers—think about questions too! Ask about the team culture or what a typical day looks like. This shows you’re engaged and serious about fitting into their environment. We love seeing candidates who are curious!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who can bring their A-game to our luxury developments. Let’s get you that Day Concierge position!
We think you need these skills to ace Day Concierge, West London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service, especially in luxury settings. We want to see how you’ve gone above and beyond for residents or guests in the past!
Tailor Your CV: Don’t just send out the same CV for every job. Customise yours to reflect the skills and experiences that match the Day Concierge role. We love seeing candidates who take the time to align their application with what we’re looking for.
Be Polite and Professional: Since this role is all about providing a warm welcome, your written application should reflect that. Use a friendly tone but keep it professional. We appreciate good manners and a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FPMR Ltd
✨Know Your Customer Service Basics
As a Day Concierge, you'll be the face of the building. Brush up on your customer service skills and think about how you can create a welcoming atmosphere. Prepare examples of how you've handled resident requests or complaints in the past to showcase your experience.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience aligns with tasks like parcel handling, key management, and maintaining logs. This shows you're not just interested in the role but also understand what it entails.
✨Practice Your Communication Skills
Since you'll be dealing with residents and guests, clear communication is crucial. Practice answering common interview questions out loud, focusing on being polite and friendly. You might even want to role-play with a friend to get comfortable with the conversational flow.
✨Dress the Part
First impressions matter, especially in a luxury environment. Choose an outfit that reflects professionalism and aligns with the upscale nature of the development. Looking the part will help you feel more confident during the interview.