At a Glance
- Tasks: Deliver top-notch customer service and ensure a secure, welcoming environment for residents.
- Company: Luxury development in South East London with a focus on excellence.
- Benefits: Competitive pay, flexible shifts, and a chance to work in a prestigious setting.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the face of luxury living and make a real difference in residents' lives.
- Qualifications: Experience in hospitality or residential services and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Our Client is looking for an experience Concierge based in Sheffield
Hours : Mon-Thurs - 0700-1600 Fri - 0700-1500 - 1-hour unpaid break
Salary : 30,420.00pa
Provide a professional front-of-house service, delivering excellent customer service while ensuring the safe, secure, and efficient day-to-day operation of the reception, communal areas, and leisure facilities. Carry out routine safety, compliance, maintenance, and administrative duties to support the smooth running of the development.
Resident & Reception Services
- Welcome residents and visitors in a professional manner.
- Handle enquiries, parcels, and resident requests, escalating issues when required.
- Maintain reception, lobby, and communal areas to a high standard.
- Manage key control and resident information in line with GDPR.
Building & Site Management
- Conduct daily inspections of communal areas and report defects or health & safety concerns.
- Support cleaners, caretakers, and contractors as needed.
- Carry out minor maintenance and caretaker duties, including bin management, litter picking, grit spreading, and paint touch-ups.
Leisure Facilities
- Complete daily pool and gym checks, including water testing, safety inspections, and cleanliness.
- Ensure pool rules and health & safety procedures are followed.
- Maintain records of inspections, incidents, and compliance checks.
Security & Administration
- Monitor CCTV, supervise contractor access, and report suspicious activity.
- Complete daily logs, maintenance reports, incident reports, and shift handovers.
- Follow emergency procedures and complete all required training and compliance requirements.
Person Specification
- Excellent customer service and communication skills.
- Good organisation and time management.
- Able to work independently and remain calm under pressure.
- IT literate (email, MS Office, digital logs).
- Professional appearance and high standards of personal presentation.
Desirable
- Experience in residential, concierge, or leisure environments.
- SIA licence.
- First Aid qualification.
- Knowledge of pool water testing or COSHH procedures.
Day concierge employer: FPMR Ltd
As a leading maintenance service provider in Greater London, we pride ourselves on fostering a supportive and collaborative work environment for our Residential Estate Maintenance Specialists. Our team enjoys competitive salaries, opportunities for professional development, and a strong commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers in estate maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Day concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury developments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your ability to anticipate needs and handle high-pressure situations with ease.
✨Tip Number 3
Be proactive! If you see a job listing on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Think about potential questions related to security checks and guest complaints. Practising your responses will help you feel more confident and ready to impress during the interview.
We think you need these skills to ace Day concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in previous roles, so share those stories!
Be Professional and Courteous:Since you'll be the face of our luxury development, it's crucial to convey professionalism in your application. Use a polite tone and ensure your writing is clear and respectful, just like you'd greet a resident.
Demonstrate Your Multi-Tasking Abilities:We know that being a Day Concierge means juggling multiple tasks at once. Give us examples of how you've successfully managed various responsibilities in high-pressure situations. This will show us you're up for the challenge!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FPMR Ltd
✨Know Your Customer Service Basics
Since the role is all about delivering excellent customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a resident or guest. This will show that you understand the importance of being proactive and attentive.
✨Dress to Impress
Presentation is key in this role, so make sure you dress smartly for the interview. Aim for a polished look that reflects the luxury environment you'll be working in. This not only shows respect for the interviewers but also gives them a glimpse of how you'll represent the company.
✨Prepare for Scenario Questions
Expect questions that put you in high-pressure situations, like dealing with a difficult resident or managing multiple tasks at once. Prepare by thinking through how you would handle these scenarios, focusing on your ability to prioritise and maintain a calm demeanour.
✨Show Your Initiative
The job requires someone who can demonstrate initiative. Be ready to discuss times when you've taken charge or suggested improvements in previous roles. This will highlight your proactive nature and your commitment to maintaining a safe and welcoming environment.
