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For Companies At a Glance
- Tasks: Deliver top-notch customer service and ensure a secure, welcoming environment for residents.
- Company: Luxury development in South East London with a focus on excellence.
- Benefits: Competitive pay, flexible shifts, and a chance to work in a prestigious setting.
- Why this job: Be the face of luxury living and make a real difference in residents' lives.
- Qualifications: Experience in hospitality or residential services and strong communication skills.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a leading Block Management company who are looking to hire for an experienced Day Concierge to join the team, working on a prestigious high end residence in the heart of West London.
Hours: 4on 4off 7am to 7pm
Salary: £34,000 per annum + £4k bonus scheme (performance based)
Main duties
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident\’s needs.
- Drive and park residents cars when required, taking the upmost care and being diligent.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents\’ concerns or complaints, including a follow-up in person or writing.
Experience
- Experience in Residential or 5* Hotels.
- Full UK Driving Licence, Clean – you must have held this for 2 years +.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
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Day Concierge employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury developments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your ability to anticipate needs and handle high-pressure situations with ease.
✨Tip Number 3
Be proactive! If you see a job listing on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Think about potential questions related to security checks and guest complaints. Practising your responses will help you feel more confident and ready to impress during the interview.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in previous roles, so share those stories!
Be Professional and Courteous: Since you'll be the face of our luxury development, it's crucial to convey professionalism in your application. Use a polite tone and ensure your writing is clear and respectful, just like you'd greet a resident.
Demonstrate Your Multi-Tasking Abilities: We know that being a Day Concierge means juggling multiple tasks at once. Give us examples of how you've successfully managed various responsibilities in high-pressure situations. This will show us you're up for the challenge!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FPMR Ltd
✨Know Your Customer Service Basics
Since the role is all about delivering excellent customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a resident or guest. This will show that you understand the importance of being proactive and attentive.
✨Dress to Impress
Presentation is key in this role, so make sure you dress smartly for the interview. Aim for a polished look that reflects the luxury environment you'll be working in. This not only shows respect for the interviewers but also gives them a glimpse of how you'll represent the company.
✨Prepare for Scenario Questions
Expect questions that put you in high-pressure situations, like dealing with a difficult resident or managing multiple tasks at once. Prepare by thinking through how you would handle these scenarios, focusing on your ability to prioritise and maintain a calm demeanour.
✨Show Your Initiative
The job requires someone who can demonstrate initiative. Be ready to discuss times when you've taken charge or suggested improvements in previous roles. This will highlight your proactive nature and your commitment to maintaining a safe and welcoming environment.
