At a Glance
- Tasks: Deliver top-notch customer service and ensure a secure environment for residents.
- Company: Join a luxury development in South West London, known for its high standards.
- Benefits: Enjoy a Monday to Friday schedule with a competitive salary and potential perks.
- Other info: Must be reliable, well-presented, and willing to undergo vetting checks.
- Why this job: Be an ambassador for a prestigious brand while engaging with diverse residents and guests.
- Qualifications: Experience in 5-star hotels and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a leading Block Management company who are looking to hire for an experienced Day Concierge to join the team, working on a prestigious high end residence in the heart of West London.
Hours : 4on 4off 7am to 7pm
Salary: £34,000 per annum + £4k bonus scheme (performance based)
Main duties
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Drive and park residents cars when required, taking the upmost care and being diligent.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
Experience
- Experience in Residential or 5* Hotels.
- Full UK Driving Licence, Clean - you must have held this for 2 years +.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
Day Concierge in London employer: FPMR Ltd
As a leading maintenance service provider in Greater London, we pride ourselves on fostering a supportive and collaborative work environment for our Residential Estate Maintenance Specialists. Our team enjoys competitive salaries, opportunities for professional development, and a strong commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers in estate maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge in London
✨Tip Number 1
Familiarise yourself with the luxury development sector, especially in South West London. Understanding the local area and its clientele can help you anticipate residents' needs and provide tailored service.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a concierge, you'll need to engage with residents and guests effectively, so being articulate and professional is key.
✨Tip Number 3
Showcase your ability to multi-task in high-pressure situations. Think of examples from your past experience where you've successfully managed multiple tasks simultaneously, as this will be crucial for the role.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios, such as dealing with complaints or security issues. This demonstrates your initiative and problem-solving skills, which are essential for a Day Concierge.
We think you need these skills to ace Day Concierge in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in luxury customer service, particularly in 5-star hotels. Emphasise your ability to multi-task and manage high-pressure situations.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for providing excellent service. Mention specific examples of how you've anticipated guests' needs and resolved complaints effectively.
Highlight Communication Skills:Since strong written and verbal communication skills are essential, ensure your application reflects your proficiency in English. Use clear and professional language throughout your documents.
Showcase Initiative and Reliability:In your application, provide examples that demonstrate your initiative and reliability. Mention any instances where you went above and beyond to ensure guest satisfaction or maintained safety standards.
How to prepare for a job interview at FPMR Ltd
✨Showcase Your Customer Service Skills
As a Day Concierge, delivering excellent customer service is key. Be prepared to share specific examples from your previous roles in 5-star hotels where you went above and beyond for guests. This will demonstrate your commitment to high standards.
✨Demonstrate Proactive Thinking
The role requires anticipating residents' needs. During the interview, discuss situations where you identified potential issues before they arose and how you addressed them. This shows your ability to think ahead and act as an ambassador for the company.
✨Highlight Your Multi-Tasking Abilities
Working in a high-pressure environment means juggling multiple tasks. Prepare to talk about how you've successfully managed competing priorities in past roles, ensuring that all tasks were completed efficiently and effectively.
✨Emphasise Communication Skills
Strong written and verbal communication skills are essential. Be ready to provide examples of how you've effectively communicated with both guests and colleagues, especially in resolving complaints or concerns. This will illustrate your ability to maintain a positive atmosphere.
