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For Companies At a Glance
- Tasks: Deliver top-notch customer service and ensure a secure, welcoming environment for residents.
- Company: Luxury development in South West London with a focus on excellence.
- Benefits: Competitive salary, Monday to Friday hours, and a dynamic work environment.
- Why this job: Be the face of luxury living and make a real difference in residents' lives.
- Qualifications: 5+ years in concierge or building management, strong communication skills, and attention to detail.
- Other info: Opportunity to work in a prestigious setting with excellent career prospects.
The predicted salary is between 28500 - 31000 £ per year.
Our client is currently seeking an experienced Concierge/Building Manager to join the team at a luxury development in South West London.
Hours: Monday - Friday, 07:30am - 16:00pm
Salary: £28,500 - £31,000 Per Annum
Main duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.
- Managing the bins stores.
- General upkeep of the development.
Requirements:
- Minimum 5 years' experience in a concierge or similar building management role.
- Working knowledge of Microsoft Office, particularly Excel, Word, and Outlook, with the ability to create and edit documents, manage email communications and handle basic data entry and reporting tasks.
- Strong communication and interpersonal skills.
- Highly reliable and proactive with excellent attention to detail.
- Discreet and trustworthy (key holding and access control responsibilities).
- The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Concierge/Building Manager employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge/Building Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management or hospitality sectors. You never know who might have a lead on that perfect Concierge/Building Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for residents.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just wait for the application window to open. Reach out directly to the hiring manager or team via LinkedIn to express your interest.
✨Tip Number 4
Keep it tidy! Make sure your online presence is professional. Update your LinkedIn profile with relevant experience and skills that match the Concierge/Building Manager role, and don’t forget to apply through our website!
We think you need these skills to ace Concierge/Building Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in previous roles, so share those stories!
Be Professional and Courteous: Since you'll be the face of our luxury development, it's crucial to convey professionalism in your written application. Use a polite tone and ensure your language reflects the high standards we uphold at StudySmarter.
Detail Your Multi-Tasking Abilities: We know that being a Concierge/Building Manager means juggling multiple tasks at once. In your application, give us examples of how you've successfully managed various responsibilities under pressure. This will show us you're up for the challenge!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at FPMR Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge/Building Manager. Familiarise yourself with the job description and think about how your past experiences align with the duties listed, such as delivering excellent customer service and managing security protocols.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples that highlight your ability to engage with residents and guests. Think of specific situations where you went above and beyond to meet someone's needs or resolve a complaint effectively.
✨Demonstrate Your Multi-tasking Ability
In a high-pressure environment, being able to juggle multiple tasks is crucial. Be ready to discuss times when you successfully managed several responsibilities at once, especially in previous concierge or building management roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
