At a Glance
- Tasks: Provide a warm welcome and ensure security for residents in a luxury building.
- Company: Join a prestigious residential block in South East London.
- Benefits: Competitive salary of £30,000, 4 days on/4 days off schedule.
- Other info: Immaculate presentation and reliability are key to success in this role.
- Why this job: Be the face of luxury living and make a difference in residents' lives.
- Qualifications: Experience in hospitality or residential settings with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
We are currently hiring for a Day Concierge to work on a luxury residential block based in South East London. We are looking for a professional candidate with previous front of house experience, who can provide a warm welcoming service to the residents on site.
Salary: £30,000 per annum
Hours: 4 days on, 4 days off - 12 hour shifts (7am - 7pm)
Main Duties:
- During working hours, you will be based at the concierge desk except when carrying out any required Building Patrols.
- Receive and provide accurate shift handover.
- Provide a welcoming atmosphere throughout the Building.
- Be always present at the Concierge Desk and ensure that all persons in the building have a right to be present.
- Announce any visitors, contractors, or deliveries (where applicable) and monitor their presence on site.
- Receive, log, store safely and distribute all parcels. In line with GDPR do not leave them on show to protect the Residents' identity.
- Answer all enquiries via email, telephone and in person in a professional and timely manner.
- Monitor visually and by using CCTV, access control and any other issues of concern, to ensure these are being actioned and escape appropriately.
- Monitor, log and escape any faults/alarms or issues with the Life Safety systems.
- Ensure that all the key movements are being recorded, issued and details captured correctly and action on any missing keys.
- Address any security breaches/issues and call the local authorities if necessary.
- At all times you are to ensure the security of the building and its residents is not jeopardised in any way.
- You are to always assist residents together with their guests and visitors when and where required.
- To carry out any other reasonable additional duties as directed.
Requirements:
- Experience in Residential or 4-5* Hotels.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Concierge employer: FPMR Ltd
Join our prestigious team as a Day Concierge in a luxurious residential block in South East London, where we pride ourselves on delivering exceptional service and creating a welcoming atmosphere for our residents. With a competitive salary of £30,000 per annum and a unique 4 days on, 4 days off shift pattern, we offer a supportive work culture that values professionalism and personal growth. Our commitment to employee development ensures that you will have opportunities to enhance your skills and advance your career in a vibrant and secure environment.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FPMR Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FPMR Ltd
Don't be shy about reaching out to FPMR Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FPMR Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FPMR Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
