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- Tasks: Manage daily operations of a premium workspace and drive sales for private offices.
- Company: Join a vibrant community-focused workspace with a dynamic atmosphere.
- Benefits: Full-time role with potential for permanent position and flexible hours.
- Why this job: Be the heart of a thriving community and enhance member experiences.
- Qualifications: Sales or hospitality experience, strong leadership, and excellent communication skills.
- Other info: Opportunity to grow in a fast-paced environment with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for running the day-to-day operations of a premium workspace while driving office and ancillary sales. The Community Manager is the main point of contact for members, ensuring a high standard of service, smooth operations, and a positive community atmosphere.
Hours: Full-time role (standard business hours, typically Monday to Friday 8:30am - 5pm). Flexibility required for events, tours, and occasional out-of-hours networking. Start: March 2026 - March 2027 with potential to go into a permanent role.
Duties:
- Drive sales for private offices and additional services to maintain full occupancy.
- Lead office tours and manage the full sales process from enquiry to close.
- Act as main point of contact for members, delivering a high standard of customer service.
- Oversee daily operations of the workspace, including front desk, cleaning, and maintenance.
- Plan and support member events and community activities.
- Manage billing, reservations, and CRM systems.
- Liaise with suppliers and building partners.
- Lead, support, and recruit community team members as needed.
- Build and maintain strong relationships with members to support retention.
- Handle member feedback, complaints, and issue resolution in a calm, professional manner.
- Create a welcoming and professional front-of-house experience at all times.
- Oversee onboarding and offboarding of members.
- Produce and coordinate internal communications such as newsletters and notices.
- Support marketing activity through promotions, events, and local networking.
- Monitor workspace presentation, cleanliness, and overall standards.
- Track sales activity and performance against targets.
- Ensure systems, access, and IT basics are functioning correctly.
- Take initiative to improve processes and the overall member experience.
The Ideal Candidate:
- Experienced in sales or hospitality with proven results.
- Confident, organised, and able to manage a fast-paced environment.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Proactive, flexible, and solution-focused.
- Comfortable with CRM and operational systems.
If you have the skills and experience for this role, we would love to hear from you!
Community Manager - 12 Months FTC employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager - 12 Months FTC
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate your experience in sales and customer service. Think about specific examples where you've driven results or improved member experiences, as these will resonate well with the hiring team.
✨Tip Number 3
Don’t just wait for the interview; network! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and potentially a referral!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team. Good luck!
We think you need these skills to ace Community Manager - 12 Months FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share a bit about your passion for community management and how you connect with people.
Tailor Your Application: Make sure to tailor your application specifically for the Community Manager role. Highlight your relevant experience in sales and customer service, and explain how your skills align with our mission at StudySmarter. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and achievements. Avoid fluff and focus on what makes you the perfect fit for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at FPMR Ltd
✨Know Your Community
Before the interview, research the workspace and its community. Understand the types of members they serve and the events they host. This will help you demonstrate your enthusiasm for creating a positive atmosphere and how you can contribute to their community.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales in previous roles. Be ready to discuss your approach to managing the sales process from enquiry to close, as this is crucial for the Community Manager position. Highlight any successful strategies you've implemented.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or managed a project. Be prepared to share how you supported team members and resolved conflicts. This will show your potential employer that you have the leadership skills necessary to manage the community team effectively.
✨Prepare for Customer Service Scenarios
Anticipate questions about handling member feedback and complaints. Prepare to discuss how you would maintain a high standard of customer service and create a welcoming environment. Use real-life examples to illustrate your problem-solving abilities.
