At a Glance
- Tasks: Be the welcoming face of our vibrant workspace and ensure smooth operations.
- Company: Join a premium flexible workspace in the heart of London.
- Benefits: Competitive pay, dynamic team environment, and opportunities for personal growth.
- Other info: Perfect for those who thrive in fast-paced, collaborative environments.
- Why this job: Make a real impact by enhancing member experiences in a lively setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client operates a premium flexible workspace in London, offering serviced offices, coworking, and meetings and events facilities. The centre is a vibrant, professional environment where the experience of members and visitors is at the heart of everything. This is a close-knit team where day-to-day operations, people, and presentation standards all matter.
The role involves being the face of the centre. Reporting to the Centre Executive, you'll play a hands-on role in keeping the space running smoothly, delivering an outstanding experience for members and visitors, and supporting the commercial performance of the centre. It's a varied, on-the-ground role that blends hospitality, operations, and light commercial awareness.
What you'll be doing:
- Welcoming members, clients and visitors and delivering a consistently warm, professional front-of-house experience
- Supporting meetings and events from set-up through to breakdown, including AV checks and room turnarounds
- Building genuine relationships with members, handling queries at first point of contact and identifying upselling opportunities
- Keeping communal areas, meeting rooms and show offices presented to the highest standards
- Supporting the day-to-day operation of the centre including admin tasks, contractor sign-in, and supplier liaison
- Ensuring compliance with GDPR and AML requirements, and contributing to health and safety checks
Skills and experience:
Essential:
- Experience in a customer-facing role, ideally within hospitality, coworking, serviced offices or a similar environment
- Confident, professional communicator at all levels
- Strong attention to detail and high personal presentation standards
- Competent IT user, comfortable with booking systems and Microsoft Office
- Resilient, proactive and able to stay calm under pressure
Desirable:
- Experience within a flexible workspace or members' club setting
- Familiarity with AML or compliance processes
- Further qualifications in hospitality, business or customer service
Community Host employer: FPMR Ltd
As a Community Host in our premium flexible workspace in London, you'll be part of a dynamic and supportive team dedicated to creating an exceptional experience for our members and visitors. We pride ourselves on fostering a vibrant work culture that values collaboration, personal growth, and high standards of service, offering you the opportunity to develop your skills in a fast-paced environment while enjoying the unique advantages of working in one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FPMR Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FPMR Ltd
Don't be shy about reaching out to FPMR Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FPMR Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FPMR Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
