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- Tasks: Manage a vibrant residential community and enhance the resident experience.
- Company: Dynamic property management firm with a focus on community building.
- Benefits: Competitive salary, hands-on role, and opportunities for personal growth.
- Other info: Join a supportive team and enjoy diverse daily challenges.
- Why this job: Make a real impact in a fast-paced environment while shaping a thriving community.
- Qualifications: Experience in property management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an energetic, customer-focused Lettings & Property Manager to take ownership of an exciting Build-to-Rent portfolio in Reading. Covering two modern schemes totalling 220 apartments, you'll play a central role in delivering an exceptional resident experience while driving leasing performance from first enquiry through to move-in and beyond. In this role, you'll be the face of the development, leading day-to-day operations on site, building a vibrant resident community, and ensuring the highest standards of presentation, service, and engagement. This is a hands‑on, high‑impact position where no two days are the same, offering real autonomy and the chance to shape the success and atmosphere of a growing residential community. If you thrive in a fast‑paced environment where customer experience, operational excellence, and community building come together, this is a standout opportunity to make your mark!
Key Responsibilities
- Take full ownership of the resident journey, from enquiry and viewings through to move‑in and ongoing tenancy management.
- Drive leasing activity by responding to enquiries, conducting viewings, and converting interest into successful lets.
- Ensure communal areas and apartments are always presented to a best‑in‑class standard.
- Act as a key point of contact for residents, delivering outstanding customer service and resolving issues efficiently.
- Build and nurture a strong community through events, communication strategies, and resident engagement initiatives.
- Coordinate maintenance, contractor appointments, and defect resolution to maintain service levels.
- Oversee tenancy administration, including vetting, documentation, check‑ins/outs, and deposit returns.
- Support Health & Safety compliance across the development.
- Coach, develop, and motivate on‑site team members to deliver consistently high performance.
Your Requirements
- Proven experience in lettings, property management, or Build‑to‑Rent environments.
- Strong customer service mindset with a proactive, solutions‑focused approach.
- Confident communicator with excellent written and verbal skills.
- Highly organised, detail‑oriented, and able to manage multiple priorities effectively.
- Personable, outgoing, and passionate about creating great resident experiences.
- Commercial awareness and solid financial understanding.
- Tech‑savvy, with confidence using systems and social media platforms.
Assistant Resident Service Manager employer: FPMR Ltd
Contact Detail:
FPMR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Resident Service Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and community initiatives. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant resident community.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering exceptional resident experiences, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! In a fast-paced environment like this, being detail-oriented is key. Bring up specific tools or methods you use to stay organised and manage multiple priorities effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Resident Service Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. Use examples from your past roles to demonstrate how you've gone above and beyond for residents or clients.
Highlight Your Organisational Skills: This role requires juggling multiple tasks, so make sure to showcase your organisational prowess in your application. Mention specific tools or methods you use to stay on top of your responsibilities and keep everything running smoothly.
Be Personable and Engaging: Since this position is all about building a vibrant community, your written application should reflect your outgoing personality. Use a friendly tone and consider sharing a brief story that illustrates your ability to connect with people.
Tailor Your Application to Us: Make sure to customise your application for the Assistant Resident Service Manager role. Refer to the job description and align your skills and experiences with what we're looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at FPMR Ltd
✨Know the Portfolio Inside Out
Before your interview, make sure you research the Build-to-Rent portfolio you'll be managing. Familiarise yourself with the specific schemes in Reading, their unique features, and what makes them stand out. This will show your potential employer that you're genuinely interested and ready to take ownership.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an exceptional resident experience, prepare examples of how you've excelled in customer service in the past. Think of specific situations where you resolved issues or enhanced a community atmosphere, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
With multiple responsibilities on your plate, it's crucial to highlight your organisational abilities. Bring up instances where you've successfully managed various tasks simultaneously, such as coordinating maintenance or overseeing tenancy administration, to illustrate your capability to handle the fast-paced environment.
✨Engage with Community Building Ideas
Prepare some creative ideas for building a vibrant resident community. Whether it’s events, communication strategies, or engagement initiatives, showing that you have a proactive approach to fostering community spirit will set you apart. It’s all about making a lasting impression!