Senior Manager, Learning Transformation in London

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

We are proud to partner with the world’s leading financial services organisations, harnessing the power of their people and enabling them to perform at their best. Transforming the world of work, together we are:

• Revolutionising employee experiences
• Innovatively building capability and learning solutions
• Redesigning organisations, evolving cultures and driving behavioural change
• Successfully navigating a dynamic and complex regulatory change environment

There has never been a more exciting time to be working with our clients on the people agenda. We are delighted to be inviting new members to join our fast-growing team, EY People Consulting (Learning) as we build a Better Working World.

To do this, we bring creativity, science and world-leading financial services insight to create engaging and impactful learning for our clients in the world’s largest Banking, Wealth and Asset Management and Insurance firms. We create impactful learning and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of all significant transformations, we create end-to-end solutions for our clients to revolutionise the learner experience, increase the success of their transformation and sustain behavioural change. We create and develop innovative and exciting learning programmes for our clients to help manage risk, adapt to regulatory change and embrace new ways of working and technologies.

We are a fast growing, innovative and entrepreneurial team. We seek collaborators, thinkers and those seeking an opportunity to join a fast-moving environment. We offer opportunities to help our clients build a better working world and the ability to guide clients to improve the skills and learning offering for their people.

Your key responsibilities

As a Senior Manager, you will work as part of a growing team to:

• Shape, develop and deliver learning and talent programmes of work, with our account teams and other practice areas (standalone or as a part of larger transformation programmes) using waterfall, agile and other contemporary methodologies.
• Design and execute learning solutions - design, development and deployment of learning assets (digital and non-digital).
• Design and execute leadership development programmes at all levels including design of leadership assessment strategies, development of high performing teams and change leadership.
• Drive strategic change and organisation performance through Learning and Talent Development initiatives (including learning analytics).
• Lead pursuit and delivery teams to achieve target outputs/outcomes while giving team members stretching opportunities, provide support and ensure quality and operational excellence.
• Contribute to business development and client pursuit efforts by leading the preparation of proposals and delivering presentations to potential clients.
• Grow the learning and talent development offerings and actively drive the ongoing development of the practice, assuming operational responsibility for a range of assignments.
• Drive innovation to ensure provision of market leading, relevant and highly targeted solutions and content-rich thought leadership to clients.
• Contribute to delivery of wider strategic goals across People Consulting, as well as participating in initiatives for growth of the firm as a whole.

Skills and attributes for success

• Core learning and talent development expertise such as learning strategy, architecting and building learning solutions with 1-2 areas of particular specialism (e.g. Board level learning).
• Be professional, quickly establishing personal credibility and demonstrating expertise.
• Thought leader with growth mindset and a desire to challenge established practices.
• Have strong personal impact and resilience, and be able to influence and persuade clients and stakeholders to gain support for major changes and key decisions.
• Be able to understand complex problems and to deliver insightful, practical and sustainable solutions.
• Be skilled in facilitating and encouraging collaboration amongst team members (particularly those from different business areas/disciplines), and is capable of motivating teams to maximise performance.

To qualify for the role, you must have

• Background of being an experienced management consultant / learning professional with relevant experience advising clients on the breadth of learning and talent development agenda.
• Led business development and client pursuit efforts with a strong insight of the market and purchasing trends.
• Strong market focus with an existing client base and strong client networks, ability to identify and build new opportunities and client relationships.
• Experience in architecting learning solutions for measurable outcomes within a large, complex, multinational organisation.
• Experience of managing learning vendors alongside internal and/or client teams/stakeholders to drive target outputs/outcomes.
• Building and leading a team - accountability for establishing cohesive and committed ways for teams to work closely and effectively together, including coaching.
• A proven track record of proactively managing senior client stakeholders, including providing constructive change, influencing decisions, providing robust advice, delivering difficult messages and managing performance issues, up to C-Suite level.
• Experience of working in the Financial Services Sector.

Ideally, you’ll also have

• Proven professional experience, including previous work either within a consultancy (Big 4, global management consultancy firm or niche consultancy) or performed an in-house role in which you gained exposure to a large-scale project(s) in Financial Services.
• A good understanding of the learning technology landscape and evolving learning solutions.
• Ideally a degree-level education, or similar.

What we look for

First and foremost, we’re looking for individuals with strong core consulting skills who can demonstrate real impact in the delivery of learning and talent development projects for our clients in Financial Services. We’re also looking for team members who want to contribute to a great team environment and continue to learn and grow with us. As our business is evolving, we need people who can develop our service offerings, understand client needs, grow our internal capability and connect with our global PAS business to maximise our global knowledge and experience.